Program; Operations Manager

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Program (Operations) Manager manages the operational unit to assist and support real‑time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluate business processes, procedures, and systems and make recommendations for improvement
• Participate in business development for recently acquired contracts
• Participate in quality improvement projects and lead efforts in continuous improvement
• Monitor workloads of the group and re‑assign tasks appropriately
• Ensure payroll schedule requirements are met so that payroll is distributed on time
• Prepare reports
• Monitor and measure current compliance standards
• Collaborate with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Handle staffing, staff development, and training
• Build and maintain relationships with states and agencies as the key liaison
• Resolve escalated customer complaints
  
  Develop staff in a way that aligns with the Company’s vision and values
• Handle internal communications within the unit as well as with external stakeholders
• Apply GT Independence values to the operational group
• Other duties as assigned

• Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Effective time management skills
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in Microsoft Office Suite
• Competence in utilizing multiple software applications

• Work is performed in a typical office setting or from a home office.

As a family‑founded national leader in personal and financial services for individuals who rely on home‑and‑community‑based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self‑determination.