Strategic Operations Lead - Technology

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week.

M&T Bank is seeking a highly analytical, collaborative Strategic Operations professional to help leaders plan, track, and deliver a portfolio of high‑priority work across multiple businesses and functions. Day to day, this role turns “what we need to do” into a clear plan and a set of decision‑ready updates—building simple but durable project artifacts (combining scope, milestones, risks, dependency & stakeholder maps), translating quantitative & qualitative data and business updates into concise insights, and creating executive‑ready materials (briefing decks, status readouts, options/recommendations).

The ideal candidate can bring structure to evolving priorities, run an effective operating cadence with partners, and communicate clearly with stakeholders at all levels, including senior leadership.

• Lead complex, cross‑functional initiatives from planning through execution, including defining scope, objectives, deliverables, timelines, risks, dependencies, and stakeholder roles.
• Bring structure to ambiguous business problems by clarifying priorities, organizing work streams, identifying key decisions, and establishing a practical path forward.
• Analyze data, updates, and business context to identify trends, risks, gaps, and non‑obvious insights that inform decision‑making.
• Develop executive‑ready materials including presentations, briefings, project updates, recommendations, and decision support for senior leaders.
• Partner with stakeholders across business lines and functions to gather requirements, align priorities, manage expectations, and drive initiatives forward.
• Monitor project performance and execution risk including scope, schedule, budget, dependencies, issues, change controls, and corrective actions.
• Exercise sound judgment and influence by determining when to escalate, when to independently resolve issues, and when to respectfully challenge assumptions or direction.
• Support strategic transformation and operational improvement through process enhancement, change management, reporting, and execution support.
• Maintain adherence to risk, regulatory, audit, compliance, and internal control standards in accordance with M&T Bank requirements.
• Promote an environment that supports belonging and reflects M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience.
• Strong attention to detail.
• Excellent project management skills.
• Strong analytical ability.
• Creative problem‑solving skills.
• Excellent interpersonal skills necessary for business partner relationships within and outside the organization.
• Strong written and verbal communication skills.
• Ability to communicate professionally at many different levels.
• Self‑motivated.
• Results‑driven.
• Well‑organized.
• Ability to handle multiple tasks and work under time constraints in support of various assignments.
• Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software.

• Bachelors’ degree in Finance, Economics, Math, Accounting, Engineering, or Business Administration;
  Master’s degree in Business Administration (MBA) or advanced degree.
• Experience in financial services, technology, operations, or another highly regulated industry.
• Experience supporting strategic transformation, organizational change, process improvement, or enterprise‑wide initiatives.
• Familiarity with data visualization or reporting tools such as Power BI or Tableau.
• Experience working with senior leaders, cross‑functional teams, or matrixed organizations.

Location:

Buffalo, New York, United States of America.

Pay range: $89,600.00 - $ Annual (USD).

• Medical benefits.
• Retirement plan.
• Forty hours of paid volunteer time each year.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.