Intake Coordinator

Intake Coordinator

Mission: Cultivating environmentally sound, economically viable, community-focused farms and food systems

Program overview: This position will work broadly across all of Pasa’s programs and service areas.

Position summary: Pasa seeks a detail-oriented project manager with a comprehensive understanding of, and ideally experience with, Pasa’s programs and services. This role will steward farmers through a resource-and-services path to appropriate technical assistance providers. The Intake Coordinator will maintain contact with farmers through the completion of the farmer application and enrollment process. The Intake Coordinator will also provide support to farmers to grow their farm businesses.

In this role, they will review and approve farmers’ planned use of available funds to ensure compliance and project alignment.

This is a primarily remote position with in-person workdays and 2-3 annual in-person staff retreats. All employees are required to attend our annual Sustainable Agriculture Conference, which takes place each February in Lancaster, PA. Employees are required to live within the program service area, which extends from Maine to South Carolina and west to Ohio. If you have questions, please inquire.

Employees must comply with Pasa’s remote employee policies.

Responsibilities

• The Intake Coordinator will initiate and determine a service path for farmers who apply for technical assistance and business development funds. Determinations will include consideration of multiple participation stipends for eligible enrollment options.
• Lead the Business Development and Planning support requests from farms, including advising on: business development and other financial planning; brand building and marketing; market access and expansion planning; food safety protocols and certifications; other specialized support, such as post-harvest handling and storage logistics.
• Farmers and projects will be closely tracked using predetermined systems and stewarded with care and attention to detail. Including:
  • Clear and open communication
  • Provide pragmatic guidance and feedback that centers farmers’ visions
  • Relationship management
  • Resource allocation tracking and follow‑up
  • Identifying and clearing stuck points
• Work closely with internal program area leads to move farmers through the service application and enrollment process
• Adhere to contract parameters and stipulations
• Ensure information is available and clearly understood across internal and external stakeholders
• Process focused, embracing change and adapting to meet farmers’ and staff members’ needs amidst an evolving, dynamic process
• Contribute to the continuous improvement of internal tools and systems

Qualifications

• Demonstrated experience and knowledge of multiple Business Development areas
  • Business Development and Planning
  • Farm Financial Planning
  • Brand Building and Marketing
  • Market & Event Material
  • Food Safety, Certification, and Planning
  • Other Wash/Pack Station and Post-Harvest Handling Cooling, Storage, and Logistics
• Demonstrable relevant experience in project management & technical assistance experience
• Firsthand experience farming or working with farmers
• Strong communication skills to help farmers realize the full potential of their project
• Knowledge of Salesforce, Monday, and/or similar project management and database management tools
• Commitment to the principles of anti-oppression
• Ability to manage multiple projects on different timelines
• Detail oriented

Preferred qualifications

• Sales or customer service experience
• Knowledge of USDA programs and services

Compensation
:
This is a full-time position. Annual salary for this position is $68,250. After each year of employment, employees bilingual in English and Spanish are eligible for a $1,000 bonus (up to 5 years maximum). Benefits include health, vision, and dental insurance; company wellness plan contributions; pre‑tax health and dependent care flexible spending accounts; 401K retirement match; flexible scheduling; fifteen paid holidays;

and a generous leave policy, along with a work computer and peripherals provided, travel expenses and mileage reimbursement.

This is a term-limited position, effective through…