Work From Home Senior Associate, Process Manager-Supply Chain Solutions

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this position, candidates must live within a 100‑mile radius of one of the following ZIP codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 19801 (Wilmington, DE)
• 85029 (Phoenix, AZ)
• 84120 (Lake Park, UT)
• 43213 (Whitehall, OH)

• Day‑to‑day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO, and management; make final recommendations for approval on changes.
• Collect, analyze, and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions requiring expertise to interpret against policies, guidelines, or processes; elevate breakdowns in the process by asking the right questions and involving the right stakeholders to correct them.
• Maintain formal process documents (procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, and diagrams).
• Collaborate on larger initiatives, including representing the department on broader change‑control forums for input and to represent department interests; may challenge forum decisions if a project outcome impacts department processes; may participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Coach and train junior PM levels on processes, performance targets, and goals.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed.

• Monitor, report, and plan process improvement or redesign initiatives, and make recommendations on changes.
• Collect and analyze data to support recommendations and manage formal process documents.
• Collaborate on project teams and broader enterprise initiatives to represent the business for changes that may impact department processes.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Project or Process Management Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

• Bachelor’s Degree or military experience.
• At least 2 years of experience in Process Management, Project Management, or Risk Management.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Familiarity with tools such as JIRA, Quicksight, or Tableau.

• Secure home office environment that is free from background noise and distractions.
• Reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected where you have ownership or line‑of‑site sight to every device on the network.
• Internet service must be provided by Cable or Fiber Internet Service Providers.
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions.
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider.
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page.
• Both hard‑wire and Wi‑Fi internet connections are acceptable as long as speed and security requirements are met.

Candidates must live within a 100‑mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa,…