Service Coordinator

Job description

For our client, an international company based in Baden, we are looking for a motivated, results-oriented, and highly skilled Service Coordinator.

• Start:
  As soon as possible
• Duration: 3 months (with an option for extension)
• Workplace:
  Baden or Zuzwil
• Workload: 80% – 100%
• Remote/Home Office:
  Hybrid (with the option for up to 2 days per week remote work)

• Service Planning & Coordination:
  Plan, schedule, and coordinate service technicians across Switzerland, optimizing for availability, qualifications, proximity, and urgency.
• Order Management:
  Organize and manage service orders, including maintenance, repairs, and installations within the medium- and low-voltage sectors.
• Cross-Functional Collaboration:
  
  Coordinate closely with internal clients (project management) and the service team to ensure efficient planning and execution of daily service activities.
• Resource Monitoring:
  Act as a central interface, continuously monitoring resource planning and flexibly adapting to changes to maximize customer satisfaction and business success.

• Academic/Professional Background:
  Completed technical or commercial training/apprenticeship.
• Professional
  
  Experience:
  
  A minimum of 3 years of proven professional experience in service scheduling (e.g., as a Service Dispatcher, Service Coordinator, or a comparable role).
• Technical Expertise:
  Sound knowledge and practical experience in the maintenance, service, commissioning, and repair of electrical systems or equipment.
• Tools Mastery:
  Proficient in using MS Office applications and ERP systems; experience with Salesforce is a strong advantage.
• Mindset & Working Style:
  Resilient, reliable, with strong organizational skills and a proactive approach to handling dynamic schedules.
• Language
  
  Skills:
  
  Excellent written and spoken German is required. Strong communication skills in English and/or French are a distinct advantage.