Business Analyst

Business Analyst

We’re looking for a collaborative and motivated individual to join the Digital, Technology & Data Services team as a Microsoft Dynamics 365 CRM Business Analyst.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: (phone number removed) Business Analyst - Microsoft Dynamics 365 CRM

Location:

Home-based, Nationwide UK. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours:

Full-time, 35 hours per week

Salary:
Circa £45,000 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live)

Contract:

Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 2 August 2026

Interview Date: TBC

The Role

Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform. The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency.

The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long term value.

Key responsibilities will include:

Working with stakeholders across the organisation to understand business processes, user needs and priorities
Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development
Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements
Ensuring Microsoft Dynamics 365 CRM developments align with organisational strategy and deliver measurable business benefits
Supporting continuous improvement of the Microsoft Dynamics 365 CRM platform, championing usability, efficiency and best practice

About You

You will:

Have experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.
Have strong skills in requirements gathering, analysis and documentation
Be confident working collaboratively with both technical and non technical stakeholders
Have experience translating operational needs into effective technical solutions
Be organised, analytical and focused on delivering long term value for the organisation

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

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