Technology Change Manager - A&F

Position: Technology Change Manager - A&F Co.
Job Description:

The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.

What Will You Be Doing?

Key Responsibilities:

Change Planning & Execution (ADKAR)
Own full ADKAR lifecycle: impact, risk, communications, training, adoption

Conduct change impact and readiness assessments

Identify risks/resistance and execute mitigation plans

Own training strategy and deliverables (course outlines, curriculum, and training documentation)
Deliver all change artifacts (comms, stakeholder plans, adoption tracking)
Agile Delivery Integration Align change work to Agile lifecycle (design build test releaseadoption)
Embed change activities into project plans and sprint cycles

Partner closely with product, tech, and project teams

Stakeholder Alignment & Communication Clearly articulate the “why” behind changes

Build alignment across business + technology stakeholders

Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
Drive engagement and buy-in at all levels

Strategic Thinking & Business Alignment Connect change efforts to business outcomes, operating model, and future state

Identify adoption risks and influence solution/design improvements

Monitor adoption metrics and adjust plans to improve outcomes

Leadership & Influence Coach leaders and teams through change

Influence without authority across cross-functional teams

Act as a trusted partner to both technologists and functional leaders

What Do You Need to Bring?

Required Qualifications (Must-Haves)
Minimum 3 years of change management experience (non-negotiable)
Proven experience executing end-to-end change (ADKAR or similar)
Strong communication and executive storytelling skills

Ability to build relationships and drive alignment across stakeholders

Experience supporting enterprise technology or transformation initiatives

Strong problem-solving and strategic thinking skills

Ability to operate independently in a fast-paced, ambiguous environment

Preferred Qualifications (Nice-to-Haves)
Change management certification (e.g., Prosci)
Experience working in Agile / product delivery environments

Exposure to large-scale digital, data, or AI transformations

Success Measures High adoption and effective use of new tools/processes

Strong stakeholder alignment and positive feedback

On-time delivery of change plans and deliverables

Measurable improvement in adoption, engagement, and business outcomes

Ability to proactively identify and mitigate adoption risks

Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program
401(K) savings plan with company match

Annual company wide review process

Flexible spending accounts

Medical, dental and vision insurance

Life and disability insurance

Associate assistance program

Paid parental and adoption leave

Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Mobile Stipend Paid time off and one paid volunteer day per year, allowing you to give back to your community

Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year Merchandise discount on all of our brands

Opportunities for career advancement, we believe in promoting from within

Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU!

Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites ,  and  more about A&F Co.

by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
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