Claims Fulfilment Specialist

Fulfilment Specialist

At Laka, we’re transforming bike insurance by building a collective where cyclists support each other. We’re looking for a Fulfillment Specialist to manage bicycle replacements across the UK & EU.

• Sourcing & Procurement – Contacting bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers.
• Industry Relationship Management – Building and maintaining strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK.
• Claim Fulfillment Coordination – Calling shops and suppliers when a claim is submitted, securing stock, and coordinating timely replacements.
• Customer Communication – Keeping customers updated, managing expectations, and ensuring a seamless, positive experience.
• Sustainability & Salvage – Organising the collection of damaged bikes and working on our salvage program to reduce waste and CO₂ emissions.
• Quoting & Invoicing – Managing the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers.

• Speak fluent German, Dutch, and/or French (in addition to English).
• Have a passion for cycling and a good understanding of bike components and brands.
• Are a natural relationship builder, confident in reaching out to bike retailers and distributors.
• Love solving problems and going the extra mile to help someone who’s lost their bike.
• Have strong organisational skills, keeping track of multiple ongoing claims.
• Are tech‑savvy (Google Sheets, Slack, Notion, etc.) or willing to learn.

• Hybrid way of working – you choose whether you work from home or our beautiful offices in London & Bristol.
• Share options – everyone in the business is granted share options when they join.
• Company bonus scheme – if the company hits its targets, you'll be eligible for a company bonus.
• Annual leave – 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year.
• Pension scheme – Laka pays 3% of your base salary into your pension.
• Private medical insurance – we’ll give you individual private cover, with the option to add partners & dependants at a small cost.
• Monthly lunch on us – £15 every month to enjoy lunch on Laka.
• Company‑wide events – regular events throughout the year for team building and bonding.
• Monthly socials – each office receives a budget for a monthly social activity.
• Laka swag – some Laka kit to get you started, including a jumper & t-shirts.
• Laka credit – for all cyclists, we’ll give you £10 credit per month towards insuring your bike(s) with us plus access to industry discounts.
• Mental health support – unlimited support via Spill, including one‑to‑one therapy sessions.

We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging. We want our team to reflect the broad, inclusive community of our customers and expect every person to be welcomed regardless of age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity or any other characteristic that makes them unique.

If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing