Principal Consultant

Job Description

About Momentum ITSMA

Momentum's mission is clear: to empower organizations to center everything they do on clients and cultivate stronger, more resilient relationships. We understand that relationships require dedication and effort to thrive. They can easily stagnate, sour, or fade away if not nurtured and evolved over time. Our client growth services across consulting, research, learning and content help companies outperform the market by connecting with clients on a new level, making each one feel unique and building win‑win relationships that last.

As we continue on our ambitious journey, we are poised to expand our passionate, diverse, and talented team to turn our vision into reality. If you're driven to make a meaningful impact, relentlessly curious, and brimming with entrepreneurial spirit, we invite you to join us.

The Role

We are seeking a Principal Consultant to join our advisory team to deliver our service for marketing leaders, develop senior relationships, and make strategic recommendations to help them achieve their growth goals.

Key Responsibilities:

Advisory delivery

• Consult with clients to apply our research and models in the context of their business environment and help solve their problems through inquiry and advisory.
• Draw on your deep understanding of how CMOs and other marketing leaders can develop strategies that enable them to deliver success for their firm and customers.
• Deliver ongoing advisory consulting engagements for clients in technology and professional services.
• Coach and mentor client leadership teams and marketing practitioners either 1:1 or in a group setting.
• Refine, “productise” and promote a regular stream of frameworks for our clients, engaging directly with clients to deliver advisory consulting.
• Serve as the primary point of contact for the client, delivering value in every communication, for example providing insights and recommendations in every interaction.
• Elevate client interactions by leading engagements with clarity and impact, ensuring that clients’ voices are heard and their needs addressed, solidifying their confidence and satisfaction with the consultancy’s services.

• Ensure a fantastic client experience by demonstrating excellent leadership skills, cultivating trusted client partnerships through the quality of your thinking, proactive and responsive delivery of consulting work.
• Own the responsibility of gathering, synthesizing, and maintaining a rich set of insights around a portfolio of clients, their business environments, challenges, and growth contexts, to inform future consulting and advisory delivery.

• Work closely with the practice to support account expansion and proposal development.

Strategic influence & market presence

• Act as the internal SME on key topics.
• Produce a regular stream of thought leadership deliverables in the form of documents, blogs, infographics, webinars, or podcasts that convey new ideas and summarize and frame important ideas for CMOs and other key marketing leaders.
• Present at our events and industry-related events and deliver client webinars. Establish an industry presence as an influential speaker and thinker.
• Support teams in client development discussions.
• Ensure success of delivery from diagnostic through the value realization.
• Develop IP and partner with clients for value realization.

Prior experience requirements

• 10+ years of experience in a B2B marketing consultancy or Marketing Leadership role.
• Demonstrable experience in own critical thinking and strategy development including organization design and change management.
• Bachelor’s degree from college, university or equivalent work experience; master’s degree or MBA is a bonus.
• Subject matter expertise and peer to senior stakeholders such as Chief Marketing Officer.

Perks and Benefits

• Annual leave: 16 days plus Public Holidays, with 3 bonus days off for end‑of‑year shutdown (25 Dec to 1 Jan).
• Company bonus plan.
• Healthcare plan.
• Personal learning and development budget.
• Sabbatical leave options.
• Home office budget.
• Enhanced parental leave.
• Enhanced sick leave.
• Hybrid working and flexible working policy.
• Culture Club and dedicated ESG committee.