Division Operations Coordinator

The Division Operations Coordinator is a trusted partner to divisional leadership, playing a pivotal role in the success of field sales and client servicing operations. Reporting to the Director, Field Support Operations, this role works closely with divisional leaders and key Home Office partners to deliver a consistently high-quality experience for field leadership. Division Operations Coordinators align across teams to drive meaningful impact on operational effectiveness and efficiency by proactively anticipating business needs, optimizing processes, and enabling execution of strategic priorities.

The ideal candidate is energized by serving others, thrives in a fast-paced environment, and brings professionalism, adaptability, and a solutions-oriented mindset to every interaction.

• Serve as a strategic partner to division leadership, providing high‑level administrative and operational support for the Senior Vice President, Vice President, and Deputy Director. Manage complex calendars, frequent travel coordination, operational workflows, and budget oversight to ensure leaders can focus on driving business results.
• Run the operating cadence of the leadership team by preparing executive‑level meeting agendas, capturing decisions and deliverables, owning action‑item tracking, assigning ownership, and driving follow‑through across leadership teams and functional partners.
• Act as the operational point of control and escalation for District leadership by leveraging deep knowledge of First Command’s organizational structure, business model, policies, procedures, and resources. Own issue tracking, exception management, and resolution, aligning stakeholders around solutions, maintaining transparency into progress, and coordinating timely, effective communications with Home Office partners.
• Lead continuous improvement efforts by driving the development, delivery, and adoption of standardized division operational frameworks, procedures, and processes that simplify complexity, leverage enterprise technological capabilities, enable decision‑making and consistent execution, and promote accountability. Closely partner with other Division Operations Coordinators across leadership teams, Advisor Ops department, and other functional areas to identify, research, design, document, communicate, and implement improvement opportunities that enhance effectiveness and efficiency.
• Strengthen organizational accountability and visibility through the development and ownership of dashboards and documentation. Track, analyze, and report on key divisional metrics, active issues, exceptions, projects, processes, and recurring work streams to ensure alignment with enterprise standards and priorities and proactively surface risks or bottlenecks.
• Plan and execute large‑scale division operations and events, including meetings, trainings, and workshops, often partnering across divisions. Lead end‑to‑end execution by coordinating agendas, materials, communications, attendee tracking, technology, vendors, and post‑event follow‑up. Deliver a seamless, white‑glove experience while measuring effectiveness through assessments and feedback.
• Produce executive‑ready deliverables including presentations, operating summaries, dashboards, and communications that are accurate, well‑organized, visually polished, aligned with brand and department standards, and tailored for senior leaders, field leadership, and cross‑functional partners.
• Own special projects and operational initiatives as assigned, with authority to coordinate across Division Operations and other teams, monitor progress, and elevate when needed to ensure outcomes.

• High school diploma required
• Bachelor’s degree preferred (equivalent work experience will be considered)

• Minimum 10+ years in a professional office setting (required)
• Minimum 5+ years in an executive support role (strongly preferred)

• Excellent verbal and written communication skills, with the ability to build strong relationships through effective interpersonal,…