Customer Service Representative Migration Agent - Hybrid

Customer Migration Associate (Contractor)

Engagement Type: Contractor via Third-Party Supplier

Location: Remote
- Hybrid
- Louisville, TN 37777

Start Date: 7/27/2026

Duration: 5 Months

We are seeking a detail-oriented and customer-focused Customer Migration Associate to support client onboarding and data migration initiatives. In this role, you will work directly with clients to ensure seamless transitions of customer data while maintaining accuracy and efficiency throughout the process.

The ideal candidate is highly organized, comfortable working with data, and thrives in a fast-paced, client-facing environment. This role requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with both internal teams and external stakeholders to deliver a positive customer experience.

Additionally, this opportunity is open to individuals located in Louisville, TN 37777 and/or the surrounding areas.

The role requires access to reliable internet and the ability to manage all responsibilities from a home office. Project hours of operations will be Monday – Friday; the candidate must be available to work an 8-hour shift between 8:00 AM and 5:00 PM Eastern Time. This Hybrid role requires candidates to come into the office twice a month.

• Manage and support customer data migration processes, ensuring accuracy and completeness
• Serve as a primary point of contact for clients, providing updates and addressing questions or concerns
• Review, cleanse, and organize data within Google Sheets to prepare for migration activities
• Identify, troubleshoot, and resolve data discrepancies in collaboration with cross-functional teams
• Maintain accurate records and documentation of migration activities

• Execute customer data migrations within defined timelines and quality standards
• Deliver validated, accurate datasets with full data integrity
• Provide regular reporting on migration progress, risks, and issue resolution
• Support continuous process improvements to enhance migration efficiency and accuracy

• Google Sheets (primary tool for data tracking, validation, and reporting)
• Email and client communication tools for stakeholder engagement
• Internal collaboration platforms for team coordination and status tracking

• High School Diploma or GED equivalent required
• Minimum of 1+ year of experience in customer service, data entry, or administrative support
• 1+ years' experience using Google Sheets or similar spreadsheet tools
• Strong attention to detail with the ability to manage and validate data accurately
• Excellent verbal and written communication skills in a client-facing environment
• 1+ years' Project Management Skills

• Experience supporting data migration, onboarding, or system transition projects
• Prior experience in a client-facing, customer success, or operations role
• Intermediate proficiency in Google Sheets (e.g., formulas, sorting, filtering)
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment
• Strong analytical and problem-solving skills

• This is a client-facing role requiring professionalism and strong interpersonal skills
• Ability to work both independently and collaboratively within a team environment
• Strong organizational skills and ability to meet deadlines
• Must be available to work standard business hours aligned with project needs
• Contractor will be engaged and paid through BCforward, which serves as employer of record for compliance and payroll purposes

BCforward expects to pay a competitive hourly rate based on location, role, skill set, and experience. The following ranges apply:

• California – $26.00 – $42.00
• Cleveland, OH – $22.00 – $34.00
• Colorado – $24.00 – $38.00
• District of Columbia – $28.00 – $45.00
• Illinois – $24.00 – $38.00
• Maine – $23.00 – $35.00
• Massachusetts – $27.00 – $43.00
• Minnesota – $24.00 – $37.00
• Maryland – $26.00 – $41.00
• New Jersey – $26.00 – $42.00
• New York – $27.00 – $44.00
• Virginia – $25.00 – $40.00
• Washington – $27.00 – $44.00

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