Prearrangement Advisor

Overview

Neptune Society is the nation's largest provider of affordable cremation services, operating for over 40 years and serving families with dignity and respect. With 45 locations across the country and plans for continued growth, Neptune Society has a dedicated and experienced team helping families and caregivers honor their loved ones’ final wishes. The organization is committed to offering compassionate and budget-friendly end-of-life arrangements.

This is a full-time hybrid position based in Phoenix, AZ, with the flexibility for some remote work. As a Prearrangement Advisor, you will engage with families to provide guidance and assistance with pre-planning their cremation services. Responsibilities include building relationships with families, understanding their needs, offering solutions tailored to their preferences, and ensuring they feel supported throughout the prearrangement process. Maintaining accurate records and effectively communicating service options are key components of this role.

• Strong interpersonal and communication skills, with the ability to build trust and empathy with clients
• Sales experience and capability to effectively present service options and close agreements
• Organizational skills for accurate documentation and maintaining detailed client records
• Proficiency with tools and technology needed for remote communication and client management
• Ability to work independently, meet targets, and maintain a professional demeanor
• Knowledge of cremation services or experience in the funeral care industry is a plus
• High school diploma or equivalent; additional certifications in related fields are beneficial