Operations Specialist - APAC

Benefits Operations Specialist (Benefits Team)

This individual contributor role is part of the Employer of Record (EOR) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment in over 90+ countries. On this team, your work directly influences our customer journey and employee experience with their benefits. You will report to our Benefits Operations Manager.

• Provide delightful support to Employees and Clients regarding benefits in multiple areas: plans attributes, enrollment/unenrollment, invoicing/billing, platform usage.
• Process and resolve tickets and escalations via Zendesk/email.
• Execute data‑related tasks with care and precision (preparation, entry, download).
• Help define, detail and execute Standard Operating Procedures.
• Collaborate closely with the Benefits team and other Remote departments to analyze customers’ needs and deliver solutions.
• Provide analytical, administrative and technical support to maintain benefits programs.
• Maintain operations process documents and find automation possibilities.
• Research and distill knowledge in Notion.
• Start initiatives and get things done (go from “scout to scale”).
• Champion Remote’s values and the Benefits team’s goals.

• Experience in HR Operations Employee Benefits, ideally in PEO services context.
• Obsessed with providing excellent customer service.
• Strong organization and time‑management skills.
• Excellent verbal, written, and interpersonal skills at all levels.
• Ability to work in a fast‑paced environment and multi‑task across tech tools.
• Fluent English (written and spoken).
• Embrace AI and automation to work more efficiently.
• Remote work experience is a plus.

• Reports to:
  
  Benefits Manager
• Team:
  Operations – Benefits
• Location:
  
  APAC
• Start date:
  
  As soon as possible

$35,250 - $89,250 USD

• Budget for local in‑person social events or co‑working spaces.

• Submit a CV in PDF format.
• Application must be in English.

We encourage applicants from all ethnic groups, genders, sexuality, age, abilities, disability status and under‑represented groups to apply. We prioritize a sense of belonging and offer accommodations for applicants who need them.