In-Home Performance Lead

** Become a part of our caring community*
* Humana's In‑home Health & Well‑being Assessments (IHWA) Program is a well‑established, high‑performing initiative designed to deliver comprehensive health assessments to Medicare Advantage members. The program supports member education, closes Stars gaps, and facilitates timely follow‑up for unmanaged medical, behavioral, and social determinants of health (SDOH) needs.

The IHWA department is structured around the core priorities outlined in the IHWA five‑year strategic plan, including Member Engagement, Volume Performance, Stars Support, Post‑Visit Follow‑Up, Program Value, and Vendor Operational Excellence.

The IHWA Performance Lead is responsible for proactively tracking, analyzing, and managing performance across cohorts, states, and vendor partners. This role collaborates closely with internal stakeholders and external vendors to identify performance trends, surface risks and opportunities, and ensure outcomes align with program and bid objectives.

The IHWA Performance Lead designs and drives performance management strategies that support value‑based program outcomes. This role partners closely with senior leaders on implementation planning, performance optimization, and continuous improvement initiatives across cohorts, states, and vendors. The Performance Lead analyzes and communicates program results, identifies trends and risks, and provides data‑driven insights to inform decision‑making.

The role helps develop functional and segment‑specific strategies on complex and high‑impact performance matters. The Performance Lead exercises independent judgment and discretion in addressing multifaceted performance challenges, determining appropriate courses of action, and recommending corrective or enhancement strategies. This position operates with minimal supervision and requires advanced analytical thinking, effective stakeholder collaboration, and sound decision‑making across variable and dynamic conditions.

** Use your skills to make an impact*
* ** Required Qualifications*
* + Bachelor's degree in business, health administration, public policy, data analytics, or a related field; equivalent experience may be considered

+ 5+ years of experience in performance management, program delivery, operations, or analytics, preferably within IHWA or similar workforce/healthcare initiatives

+ Proven experience monitoring and managing performance across multiple cohorts, states, or vendors

+ Strong analytical skills with the ability to interpret performance data, identify trends, and proactively flag risks and opportunities

+ Experience developing and tracking KPIs, scorecards, and performance dashboards against bid or contract goals

+ Demonstrated ability to manage vendor performance and drive accountability through data-driven insights

+ Excellent communication and stakeholder management skills, with the ability to present performance findings to leadership and external partners

+ Strong problem-solving skills and the ability to recommend and implement corrective action plans

+ Highly organized, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment

+ Proficiency in data and reporting tools (e.g., Excel, Power BI, Tableau, or similar platforms)

+ SQL Server Experience

** Preferred Qualifications*
* + Advanced experience with performance visualization, automation, or predictive analytics

+ Background in continuous improvement, process optimization, or operational excellence

+ Experience collaborating with cross-functional teams including operations, finance, compliance, and vendors

+ Master's Degree in Business Administration or a related field

+ Strong analytical skills

** Remote-Work-At-Home Requirements*
* To ensure Work-at-Home employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home…