Customer Success Manager

Customer Success Manager at Remote Hunter

The organization offers a nonprofit fundraising and CRM platform designed to help nonprofits streamline fundraising, event management, donor communications, and donor management in one place. This opportunity is for a Customer Success Manager, Implementation, responsible for guiding nonprofit and strategic customers through onboarding and implementation to ensure successful adoption and fundraising outcomes.

• Serve as main point of contact for new customer accounts during implementation and early adoption.
• Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholders.
• Manage technical implementation, including project management and consultative guidance on integrations, fundraising campaigns, embedding widgets, and data migration.
• Provide product training and strategic guidance to optimize fundraising campaigns and donor engagement.
• Identify and improve gaps in implementation and customer success processes to develop scalable best practices.
• Surface and analyze customer feedback to inform product improvements and team strategy.
• Collaborate with Sales, Product, Support, and other teams to ensure a seamless customer experience.

• 2–5 years of experience in post-sales, onboarding, or implementation roles in tech.
• Proven ability to manage multiple accounts independently with a consultative, customer-first approach.
• Strong sense of urgency in driving projects to completion and achieving business outcomes.
• Proactive mentality and curiosity to understand customer needs.
• Excellent communication and emotional intelligence with cross-functional collaboration experience.
• Experience working toward KPIs or variable compensation tied to customer outcomes.
• Proficiency with SaaS tools and CRMs;
  Hub Spot experience preferred.
• Familiarity with nonprofit fundraising, donor engagement, or campaign strategy preferred.
• Remote work available from established hubs in select US cities.

• Medical, Dental, and Vision insurance covered 100% for employees; HSA and FSA accounts offered.
• 50% of Medical, Dental, and Vision premiums covered for eligible dependents.
• Mental health support through Talk Space membership.
• 401k plan with 3% match for eligible employees.
• Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Organization-wide Wellness Week closure each summer for rest and recharge.
• 12 weeks of paid parental leave plus comprehensive leave planning.
• Home office stipend for equipment and technology.
• Charitable giving encouragement with monthly donations to verified nonprofits.
• Professional development reimbursement opportunities.

Remote Hunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.