Manager, Partnerships - Canopie; Remote

Locations

Showing 1 location

Aeroflow Health – Manager, Partnerships (Canopie)

Canopie is a business unit of Aeroflow Health

This Position is Remote with the possibility of some travel

About Aeroflow Health

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways to be one of the nation’s top employers.

We are equally passionate about taking care of our employees–empowering talented professionals to make a meaningful impact every day.

The Opportunity

Within Aeroflow, the Canopie team is a specialized business unit focused on maternal and perinatal health. We’re a small, cross‑functional team building a digital health platform that supports expecting and new mothers through evidence‑based mental and physical health programming. Our partners are health plans and government programs that contract with us to deliver Canopie to their members; our end users are the mothers we serve.

This role sits at the center of how Canopie serves its health plan and program partners. You’ll own day‑to‑day partner relationships, keep communication consistent and proactive, and be the person who makes sure partners always know how their programs are performing and why it matters. It’s a role for someone who is equally comfortable in a spreadsheet, building a presentation, or on a partner call, and who takes genuine pride in making things run smoothly.

Just as important, you’ll keep every partner initiative on track across product, clinical and analytics, and you’ll thoroughly understand the value Canopie delivers to partners.

Your Primary Responsibilities

Partner Relationship Management

• Serve as the primary operational point of contact for Canopie’s health plan and program partners, owning day‑to‑day communication and ongoing relationship maintenance
• Coordinate and support regular partner check‑ins and quarterly business reviews (QBRs), preparing and presenting program performance materials
• Track partner commitments, open items, and follow‑ups; proactively flag risks and drive resolution across internal teams
• Manage onboarding workflows for new partners, coordinating across clinical, product, and operations to ensure smooth program launches
• Maintain organized partner documentation including program configurations, contact records, and escalation histories

Partner Reporting and Communication

• Own the production, packaging, and presentation of recurring and ad‑hoc partner‑facing reporting – member engagement, utilization, retention, and outcomes – partnering Strategy/Analytics on metric definitions and supporting the analysis.
• Working from that analysis, proactively surface and interpret what’s working and what needs attention across the partner portfolio – and put it in front of partners before they ask.
• Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance
• Support internal reporting that informs clinical operations and leadership decision‑making

Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance. All team members are expected to maintain HIPAA/patient confidentiality, maintain regular and reliable attendance, and complete other job duties as assigned.

Who Thrives in This Role

• 5+ years of experience in account management, partner success, client operations, or healthcare program administration
• Experience working in healthcare, MPH or other health degree very helpful
• Comfortable working with data – you can take metrics and analysis and turn them into a clear, accurate narrative for a non‑technical audience.
• Able to grasp and articulate business value to sophisticated stakeholders – you can learn what makes Canopie valuable to payers and partners and tell that story with credibility.…