Senior Specialist, HR; Program Delivery

General Purpose

The Sr. Specialist serves as a key contributor to the delivery of strategic HR initiatives, independently managing project activities, influencing stakeholders, and driving adoption of organizational changes.

The Program Delivery Team supports implementation, adoption, and sustainability of strategic HR initiatives. The Sr. Specialist will contribute to and, when appropriate, lead project delivery and change management activities. Experience with both disciplines is helpful.

In this role the individual will design and implement program and change management tools, documents, and processes; analyze and synthesize data to communicate key program metrics and updates to stakeholders; monitor project and change management plans; and track action items, risks, and dependencies. The role also involves assessing and interpreting change impacts and organizational readiness, communicating updates, and coordinating/facilitating training activities to drive adoption and sustain outcomes.

Program Delivery Center of Excellence

• Develop and administer reporting to provide leadership with visibility to the project portfolio, update stakeholders, and raise issues requiring leadership attention.
• Create and maintain Program and Change Management Center of Excellence tools and process documentation. Drive continuous improvement of tools, templates, and best practices.
• Train and support users on Program and Change Management COE tools and processes.

Project Support

• Provide project management and/or change management support for projects, including creation of project plans, status reports, communication plans, issue logs, action item logs, training plans, and training materials.
• Partner with key stakeholders to plan, prepare, and develop key messages and engagement materials.
• Analyze project data to ensure accurate assumptions and results.
• Identify, troubleshoot, and raise issues during the project.
• Document project findings and recommendations, either by creating documents or by reviewing and validating vendor or internal documents.
• Manage ad hoc analysis requests related to project and project data.

• People:
  Building Effective Teams, Developing Talent, Collaboration
• Self:
  Leading by Example, Communicates Effectively, Ensures Accountability and Execution, Manages Conflict
• Business:
  Business Acumen, Plans, Aligns and Prioritizes, Organizational Agility, Demonstrates resilience to get the job done, especially in the face of challenges or setbacks

• Bachelor's degree required
• 2-3 years of project management, HR program management, or change management experience (experience with transformation initiatives and/or HR technology implementation preferred)
• Experience with project management and change management methodologies
• Excellent communication skills (written and presentation)
• Detail-oriented with a high level of accuracy and a drive to get things right
• Strong organizational skills
• Ability to work under pressure while managing ambiguity and changing priorities
• Trustworthy with confidential information
• Ability to work independently and exercise independent judgment
• Ability to synthesize data and reconcile own work
• Strong MS Excel, PowerPoint, and Word skills
• Ability to relate to all kinds of people and build effective relationships, strong EQ

Work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files. Vision required to see information in print and/or electronically. Occasional bending, kneeling, reaching, and lifting up to 10 pounds. Occasional driving and overnight travel for business functions. Regular in-office presence is required, but the role can perform duties effectively using a combination of in-office and remote work.

This job description summarizes the primary duties and responsibilities. It is not a comprehensive listing, and contents may change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.