Operations Lead Analyst - Business Acceptance Testing - Evernorth - Remote

Overview

The Operations Lead Analyst plays a key role in improving provider experience by leading Business Acceptance Testing (BAT) for important system releases, capabilities, and initiatives. In this role, you will bring strong business insight, testing knowledge, and partnership skills to help confirm that pricing and operational solutions work as intended. You will collaborate across Delivery, Systems Quality Engineering, Business Users, and Development teams to support high-quality releases for platforms such as Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), and Optum.

This is an opportunity to use curiosity, sound judgment, and a growth mindset to influence readiness, reduce risk, and help deliver better outcomes for the business and the people we serve.

• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives, helping ensure solutions meet business needs and are ready for implementation.
• Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes.
• Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs.
• Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience.
• Partner with cross‑functional teams to resolve defects, remove blockers, and support implementation of new programs across Fee for Service, Fee for Value, and Flexible Network Capabilities.
• Provide BAT subject‑matter expertise for assigned areas, guiding peers and stakeholders through complex scenarios and unclear requirements.
• Contribute to continuous improvement by strengthening testing practices, standard operating procedures, and training materials.

• High School Diploma or G.E.D.
• 5+ years of experience in a healthcare, business operations, testing, systems, pricing, or related environment.
• Experience leading or supporting business acceptance testing, regression testing, user acceptance testing, or similar validation work.
• Strong analytical, problem‑solving, and critical‑thinking skills with the ability to assess risk and recommend practical solutions.
• Ability to translate technical concepts, business requirements, and system changes into clear testing needs and business impacts.
• Ability to manage multiple priorities, work independently, and stay organized in a fast‑paced environment.
• Strong verbal and written communication skills, including the ability to facilitate discussions and influence cross‑functional partners.
• Collaborative working style with the ability to build relationships and support shared team success.

• Bachelor’s degree in business, healthcare, information systems, or a related field.
• Claims processing experience or working knowledge of claims systems.
• Experience with pricing processes, provider data, Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), Optum, or similar platforms.
• Experience improving testing processes, creating standard operating procedures, or developing training materials.
• Demonstrated adaptability and curiosity when learning new systems, processes, or business areas.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

The annual salary range for this position is $62,600 – $104,300, depending on experience and geographic location. This role is also eligible to participate in an annual bonus plan. Benefits include medical, vision, dental, well‑being and behavioral health programs, 401(k), company‑paid life insurance, tuition reimbursement, at least 18 days of paid time off per year, paid holidays, and leaves of absence.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy), sexual orientation, gender identity or expression, veteran or military…