Assistant Vice President​/Relationship Manager

Assistant Vice President/Relationship Manager

In this position, you’ll be based in the Canton, MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

• Build strong, professional relationships with assigned clients (portfolio based on experience)
• Act as a trusted advisor and primary point of contact for clients
• Support client requests, special projects, issue resolution and transaction management
• Ensure accurate and timely execution of client service requests
• Respond promptly to client inquiries and maintain high service standards
• Maintain knowledge of company products, services and systems; communicate updates to clients
• Resolve client issues and coordinate with internal teams for timely closure
• Stay updated on industry and regulatory changes and advise clients accordingly
• Identify cross-sell and upsell opportunities in partnership with Sales and Product teams
• Maintain accurate client data and records in internal systems
• Lead client business reviews and support strategic planning for key accounts
• Manage invoicing, funding and financial accuracy to minimize risk exposure
• Serve as the main contact for shareholder/stockholder meetings and related activities
• Support contract renewals in coordination with Finance, Legal and Sales
• Monitor revenue vs. forecast and ensure timely collections
• Facilitate communication between clients and internal teams to drive service improvements
• Participate in training sessions and ongoing professional development
• Perform additional responsibilities as required

• Broad understanding of technical, industry, product, and corporate services developed through training and experience. Prior client-facing experience preferred.
• Good understanding of team dynamics and how collective efforts drive business outcomes. Strong knowledge of products and services to support client growth and relationship development.
• Ability to manage and strengthen client relationships without direct people management. Contributes to client initiatives and continuous improvement projects.
• Strong attention to detail and analytical skills. Resolves issues by applying business, technical and product knowledge within established policies and procedures.
• Directly influences day-to-day client relationships and service quality. Manages a client portfolio (up to approximately $2M revenue), ensuring satisfaction, retention and growth.
• Excellent communication skills to handle a range of client queries from basic to complex. Demonstrates professionalism, tact and diplomacy, and collaborates effectively across teams.
• Bachelor’s degree with 2+ years of relevant experience or an equivalent combination. Preferred: experience in account or project management.

• Paid parental leave
  , flexible working and a caring and inclusive culture.
• Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans.
• Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
• Income protection
  . Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

The typical base pay range for this role is USD $85,000 - $95,000. This salary is specific to the Canton, MA (United States) and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.