Benefits Administration Specialist

Position: Benefits Administration Specialist Hybrid Role
Join Manulife as a Benefits Administration Specialist in a hybrid work environment. Deliver exceptional service and assist clients with group benefits administration and eligibility management.

In this role with Admin Advantage Administration, you'll focus on large corporate clients while coordinating eligibility requests and troubleshooting issues. Collaborate with various teams to enhance the client experience, ensuring adherence to Service Level Agreements and best practices.

Key Responsibilities:

• Oversee daily administration of complex benefit plans

• Handle client inquiries with thorough follow-up

• Research and analyze eligibility issues proactively

• Act as a liaison with Call Centre Representatives

• Support new business implementations effectively

Requirements:

• Minimum 3 years of customer service experience

• Excellent MS application and communication skills

• Strong analytical and troubleshooting capabilities

• Accountable and proactive approach to problem-solving

• Capacity to communicate complex ideas simply

Be part of a team dedicated to transforming client experiences through expert benefits administration.
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