Marketing Operations Manager

Locations

• Cleveland, OH 44113, USA

The Marketing Operations Manager, along with the VP of Marketing, will partner with Home Office Marketing, Player Development, and property operational leaders for the creation, implementation, and execution of ClubJACK and Retail Customer programming,

Essential Functions

• Oversight of the Promotions and ClubJACK teams to include but not limited to team member training, development, and evaluation.
• Be a champion of team member morale, motivation, open communication, and organizational improvements that streamline procedures, work processes and program effectiveness to increase the productivity and performance of the Promotions and ClubJACK teams, while maintaining program value and overall property vision.
• Responsible for working with the JACK Entertainment home office team creating and distributing information regarding all promotions, VIP functions, and other marketing events
• On an infrequent basis, formulate rules (following the guidelines to the state of Ohio), and submit those to Compliance and eventual awareness for the OCCC.
• Adhering to all promotional rules and regulations, ensuring promotions are executed ethically and fair in accordance with OCCC guidelines and Marketing standard operating procedures.
• Responsible for the ordering and inventory of all monetary marketing assets including gifts, lottery tickets, TITO tickets and gift-card inventory.
• Responsible for ordering and maintaining all ClubJACK and promotional supplies such as Loyalty cards, receipt paper and necessary hardware to conduct daily operations.
• Responsible for department P&Ls, administrative functions, and shift scheduling.
• Responsible in ensuring staffing levels are appropriate based on each promotion’s forecasted business levels.
• Ensures the Promotions Center and ClubJACK areas is clean, organized and represents a professional environment
• Showcases exemplary guest service and resolve marketing operations guest issues within a timely manner.
• Coordinates promotions and event programming with all appropriate departments; responsible for leading all communications with property leaders for optimal awareness and event execution.
• Managing all vendor accounts, ensuring proper licensing, maintenance of relationships, and timely issuance of payments for vendor invoices.
• Contributes to the development of promotions and events on the marketing calendar to drive incremental gues visits, increase player loyalty, and generate revenue within the allocated
• Responsible for the execution of all on-site Promotions and Events, including owning the guest experience, monitoring rule compliance, and handling all on-site logistics
• Responsible for the execution of all aspects of the ClubJACK program, including coupon management, monitoring guest comping programs made by Supervisors and property promotional redemptions
• Licensed and authorized to obtain money from the cage and to distribute promotional prize money on the gaming floor.
• Assist the Director of Marketing in other assigned duties
• Ensure compliance with all established departmental and company wide policies, the Code of Commitment, procedures and regulatory requirements
• Follow all Purchasing guidelines, ensuring all necessary documents are complete and processed in a timely manner
• Create a compliance culture within the organization and foster an environment where team members feel comfortable reporting potential violations or misconduct.
• Establishes department performance goals, monitoring, and reporting on results for all assigned programs.
• Maintains confidentiality of all matters regarding guests, team members and the business operations
• Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.

• Must be able to work any day of the week and any shift, including holidays and weekends as well as the ability to work extended hours during special events.
• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours or more)
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Abilit…