Strategic Customer Success Manager

Employer Industry: IoT Solutions and Connected Operations

• Salary up to $147,150
• Opportunity for career advancement and growth within a hyper‑growth company
• Flexible remote working options available
• Collaborative work environment with a focus on customer success
• Chance to work with leading‑edge IoT technology that impacts various industries
• Supportive team culture that celebrates achievements and fosters personal development

• Collaborate with large Fleet customers to understand challenges and advise on leveraging the IoT platform
• Develop joint success plans with customers outlining objectives, metrics, and timelines
• Conduct executive business reviews to assess past successes and align on future goals
• Facilitate workshops to analyze current operations and recommend workflow enhancements
• Partner with cross‑functional teams to drive progress on customer requests and serve as a mentor

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting Enterprise SaaS and/or Fortune 500 companies
• Strong priority management skills and high emotional intelligence
• Proven problem‑solving skills with a solutions‑oriented approach
• Bachelor's degree from a 4‑year institution

• Experience serving and supporting large‑scale business solutions at Fortune 500 companies
• Strong bias for action and ability to thrive in an unstructured, fast‑paced environment
• Proven ability to build trust and communicate effectively with diverse stakeholders

#IoTSolutions #Customer Success #Remote Work #Career Growth #Innovative Technology

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