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Remote Workforce Optimization Analyst
Remote / Online - Candidates ideally in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-22
Springfield, Sangamon County, Illinois, 62777, USA
Listing for:
Health Care Service Corporation
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Health Care Service Corporation is seeking a Resource Management Analyst to oversee workforce management for back-office functions and support the call center.
You will review reports, improve caller experience, manage work queues, and drive performance improvements across frontline staff and back-office operations. A Bachelor degree or equivalent experience, strong analytical skills, and Excel proficiency are preferred; travel may be required.
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