Client Operations Specialist; Remote

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Are you the person everyone calls when something goes wrong—and you know exactly how to fix it?

Gallagher Bassett is seeking a highly motivated, customer-focused professional who thrives in a fast-paced environment, excels under pressure, and enjoys solving complex problems. This role is ideal for someone who is proactive, resourceful, and energized by helping clients and stakeholders navigate challenging situations.

This is a highly visible opportunity to become a trusted expert within the Gallagher Bassett Litigation Management Program.

Fully remote position
, offering the flexibility to work from home while collaborating with colleagues and stakeholders across the organization. If you're someone who enjoys solving problems, navigating challenging situations, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.

• Serve as a primary point of contact and Subject Matter Expert for Gallagher Bassett's Litigation Management Program (GBLMP).
• Provide consultative support to internal stakeholders, clients, and law firms on complex operational issues.
• Proactively identify and resolve customer concerns while anticipating client needs.
• Manage escalated and high-visibility situations, often requiring urgency, critical thinking, and strong judgment.
• Troubleshoot complex issues and develop effective solutions that drive positive outcomes.
• Communicate findings, recommendations, and resolutions clearly to clients and leadership.
• Support high-profile and strategic client projects from implementation through resolution.
• Assist with workload balancing and operational efficiency across the team.
• Mentor and support team members through training and knowledge sharing.
• Represent the department in corporate initiatives and special projects.
• Serve as a backup resource to management as needed.

Required: 7 years experience required, with a minimum 3 to 5 years experience working at a senior data analyst level. Excellent analytical skills. Ability to multi-task in a fast paced environment. Proficient in required system and computer applications.

Preferred: Bachelor degree or 5 years experience in insurance or claims industry preferred. Highly analytical individual with working knowledge of Excel and Sharepoint.

You're a highly analytical, customer-focused professional who thrives in a fast-paced environment and enjoys solving complex problems. You remain calm under pressure, excel at managing competing priorities, and take pride in delivering exceptional service to both internal and external stakeholders.

You are someone who:

• Thinks critically and understands how operational processes connect to overall business outcomes.
• Tackles challenges with confidence and brings solutions—not just problems.
• Clearly communicates findings, recommendations, and resolutions to a variety of audiences.
• Takes ownership of assignments while understanding when to elevate issues appropriately.
• Builds strong relationships and credibility with clients, colleagues, carriers, law firms, and business partners.
• Embraces change, adapts quickly, and welcomes new challenges.
• Enjoys mentoring and coaching…