Senior Workforce Management Analyst

Job : 10186

Employment Type: New Role

Work Environment: We offer a hybrid work environment that provides flexibility to our employees in balancing in‑office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Winnipeg, MB;
Calgary, AB;
Edmonton, AB;
Toronto (North York), ON.

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits and a pension plan. The salary range for this role is estimated to be $85,000 – $115,000.

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.

In March 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long‑term growth strategy. Wawanesa proudly serves more than 1.8 million members and employs over 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and who are seeking an opportunity for diverse experience and advancement on a growing team.

Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting, planning, and performance analysis. This role serves as a senior planner within the Workforce Management team, applying statistical methods and structured planning approaches to develop forecasts, capacity plans, and data‑driven recommendations across various operations. The Senior Analyst collaborates closely with leaders at all levels—from supervisors to vice presidents—to ensure workforce plans align with operational needs and strategic priorities.

This role also contributes to enterprise workforce optimization by providing insights that improve resource utilization, service performance, and operational efficiency. Through clear communication and strong analytical support, the Senior Workforce Management Analyst helps inform decision‑making and advance a performance‑based, data‑driven culture at Wawanesa.

• Design, maintain, and continuously improve Workforce Management planning processes to deliver accurate forecasts for contact center and back‑office operations across various operations.
• Lead the development, maintenance, and refinement of FTE forecasts by analyzing business drivers, seasonality, and operational trends as required.
• Conduct scenario planning and impact analysis to support operational and strategic decision‑making.
• Monitor performance against workforce plans and provide insights and recommendations to improve accuracy, outcomes, and resource utilization.
• Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and workforce optimization analysis across contact center and back‑office environments.
• Lead workforce optimization analyses by evaluating staffing patterns, workload distribution, productivity, and service performance to identify opportunities that improve efficiency and service delivery.
• Develop, maintain, and present workforce dashboards, KPI reporting, forecast‑to‑actuals, and performance summaries, translating…