IT Business Analyst

Business Analysis & System Insight

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.

• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
• Facilitate clear communication, consensus‑building, and alignment among stakeholders, clients, and technical staff.
• Foster trust and act as a liaison to ensure shared delivery goals across teams.

• Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Nelnet believes in a hybrid work environment that accommodates both in‑office and remote work. This model promotes a positive work‑life balance and culture, enabling in‑person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in‑office/work‑from‑home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

NOTE:

Internal Associates working in a remote capacity may be considered for this position.

• Experience: Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
• Skills: Strong communication, leadership, and relationship‑building abilities; technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.
• Education: Bachelor's degree or equivalent experience.

This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Starting Salary Range: $65,000 - $85,000 Annually, DOE

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based incentive pay, short‑ and long‑term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at  or c

Nelnet is a Drug Free and Tobacco Free Workplace.

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