Program Support Specialist

To Qualify For This Position You Must Live Within One Hour Of Our Hermitage, TN Office.

Advance Care Health Services, LLC is seeking a compassionate and dedicated Program Assistant to train for the position of Program Manager within our DDA Department. This role is essential for ensuring the well‑being and independence of the individuals we serve by overseeing their care and maintaining compliance with state and agency requirements.

This is a hybrid role, combining home office flexibility with travel for site visits, in office, and other responsibilities as required within the assigned area in Middle Tennessee.

To Qualify For This Position You Must Live Within One Hour Of Our Hermitage, TN Office.

You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company‑issued laptop. (If you are coming to the office to pick up your equipment, we can loan you the monitors, keyboard, and mouse as well).

You must have high‑speed internet.

• Provide Training including but not limited to pre‑service and in‑service training.
• Monitors and verifies required community visits, drills (fire/storm), and evacuation plans.
• Facilitates monthly PCSP/ISP reviews.
• Cooperate with Incident/Reportable Event Investigations.
• Develops and implements correction action plans “CAP”.
• Completes weekly and monthly audits.
• Completes monthly site visits.
• Request documentation and complete client demographic entry into PHS upon admission.
• Ensure 24‑hour visits are completed per policy.
• Ensures staffing plan is complete.
• Ensures in‑service plan is complete.
• Enforces standard company policies and procedures and ensures staff are in compliance.
• Develop schedules for the new calendar year annually to include evacuation drills, medical appointments, reports, meetings, etc. Provides completed schedules to the Program Director as requested.
• Ensures that program books and client’s permanent files are developed and maintained according to policy/ procedure. These files are to be kept orderly and neat.
• Updates client emergency contact lists, client personal records, health care plans, and program staff contact lists.
• Performs other duties as assigned and needed.

• Strong interpersonal skills with the ability to work cooperatively and courteously with diverse groups.
• Organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Self‑motivated and able to work independently with minimal supervision.
• Ability to accept constructive feedback and adjust performance accordingly.
• Detail‑oriented with strong analytical and documentation skills.
• Professionalism and a positive attitude in handling sensitive situations.
• Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
• Flexibility to meet the demands of the role.
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
• Ability to document required information and implement specialized protocols and program presentations.
• Ability to analyze documents and identify issues and improve productivity.
• Ability to handle all situations with professionalism and a positive attitude and be able to effectively communicate with individuals at all levels of the organization.

• High school diploma or GED equivalent; caregiving and office experience preferred.
• Previous experience in healthcare or a corporate environment is a plus.
• Satisfactory criminal background check.
• Flexibility to adapt and learn in a fast‑paced environment.

The Program Manager is a hybrid position, using company‑provided systems to stay connected and productive. It requires a quiet, professional workspace, reliable internet, and the ability to stay focused and organized without direct supervision. Regular communication with leadership and team members is essential, and timely responsiveness during business hours is expected.

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Paid Orientation
• Paid Training

You must be flexible and willing to work and learn on the fly!

You should be…