IT Business Solutions Analyst; Hybrid

Job Overview

Eversource will not offer immigration‑related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E‑3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example, emergencies, training, or other business needs).

Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions.

• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business.
• Leads or oversees workflow analysis in support of requirements identification.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies.
• Participates in the development of IT roadmaps for an assigned business area.
• Identifies opportunities to improve current business and IT processes and acts as a champion for change within the assigned business area.
• Ensures solutions meet business needs and requirements.
• Monitors industry activities and pursues independent learning opportunities, identifying potential solutions and new findings (including best practices) in collaboration with other IT team members.
• Conducts reviews of business processes and develops functional optimization strategies where applicable.
• May participate in the development of user documentation and manuals, training materials and/or job aids when necessary.
• May facilitate the Application Development and Support activities for small and large development requests, coordinating activities between internal and external development groups and the business.
• Is accountable for Capital Project Business cases and estimates and leads the presentation of said cases to the PMO and Finance.
• Works with the business to assess proposed enhancement requests for value and completeness.
• May actively lead and contribute value to Business Priority Council (BPC) meetings for the assigned business area.
• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.

• Bachelor’s degree or equivalent experience.
• Minimum of five (5) years of demonstrated application of Business Analysis skills; prior experience in the utility industry is a plus.
• Certifications:
  
  IIBA Entry Certificate in Business Analysis (ECBA), IIBA Certification of Competency in Business Analysis (CCBA), IIBA Certified Business Analyst Professional (CBAP), IIBA Agile Analysis Certification (AAC), IQBBA Certified Foundation Level Business Analyst (CFLBA), IREB Certified Professional for Requirements Engineering (CPRE), PMI Professional in Business Analysis (PBA), SAFe POPM.

• Business and general system knowledge with ability to incorporate knowledge from other related disciplines to solve complex business/IT problems.
• Proven ability to quickly learn new applications, processes, and procedures; exposure to multiple, varied technologies and application development methodologies.
• Knowledge of one or more business domains and detailed understanding of how the domains relate to assemble solutions that meet business and IT needs.
• Conducts business process…