Senior Business Analyst - Remote

Business Analyst

Optum Rx, a United Health Group company, specializes in the delivery, clinical management, and affordability of prescription medications and consumer health products. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs, and a better overall experience. This is a place like no other where you'll do your life's best work.

Optum Rx is seeking a highly driven and strategic Business Analyst who is curious, adaptable, and self-motivated to support operational excellence and project management initiatives. In this role, you will serve as a key contributor across multiple complex work streams, partnering closely with leadership, subject matter experts, and cross-functional teams within Network Pricing to drive process improvements, standardization, and scalable solutions.

This role operates with a high degree of independence, owning end-to-end deliverables and playing a critical role in translating business needs into actionable insights and solutions. The Business Analyst will support leadership by reviewing work products, documenting processes, identifying gaps and opportunities, and driving consistency across deliverables.

The ideal candidate brings a strong understanding of business operations and demonstrates the ability to synthesize information into data-driven insights, reporting, and recommendations. Success in this role requires initiative, adaptability, and a commitment to continuous improvement and knowledge sharing.

Operational Excellence & Project Management Responsibilities:

• Lead end-to-end operational excellence strategy, including documentation governance, process standardization, and continuous improvement initiatives
• Own and manage complex initiatives from intake through execution, balancing competing priorities and aligning with leadership objectives
• Drive process analysis, design, and optimization, supporting enterprise documentation, audit readiness, and governance requirements
• Design and enhance SharePoint-based solutions (pages, forms, trackers, dashboards) to enable scalable tracking, reporting, and knowledge management
• Lead operational readiness planning and coordination, including annual/quarterly planning, issue tracking, and performance reporting
• Support audit, risk, and compliance activities, including control testing, gap identification, and remediation tracking
• Develop and enhance training, knowledge-sharing resources, and internal hubs to improve team effectiveness and consistency
• Drive stakeholder engagement and executive-level communications, including status reporting, presentations, and cross-functional updates
• Manage intake channels and request workflows (e.g., team mailbox), ensuring timely triage, tracking, and resolution

Primary Responsibilities:

• Independently lead moderately complex initiatives, serving as a key resource for problem-solving, issue resolution, and decision support
• Manage multiple concurrent projects and priorities, ensuring timely execution and alignment with strategic objectives
• Facilitate cross-functional collaboration and lead discussions to understand business needs, identify challenges, and drive improvement opportunities
• Translate business needs into actionable insights, supporting analysis, reporting, and solution development in partnership with Network Pricing teams
• Develop and manage project tracking tools and reporting, including dashboards, status updates, and executive-level summaries
• Support operational and strategic initiatives through business and data analysis, synthesizing information to inform decisions and track performance
• Lead documentation research, development, and repository management, ensuring structured, accurate, and accessible process libraries
• Manage intake and task assignment processes, including triaging requests, assigning work, and tracking progress through completion
• Drive stakeholder communication and transparency, providing clear and timely updates on project status, risks, and outcomes
• Contribute to innovation and continuous improvement by identifying opportunities to enhance processes, tools, and team effectiveness
• Track project progress by defining goals, establishing success metrics, and monitoring performance against key milestones
• Excellent/demonstrated verbal and written communication skills are an absolute requirement

Required Qualifications:

• 3+ years of experience in business, finance, or operations, with demonstrated strength in analysis, data interpretation, and systems understanding
• Experience with Pharmacy Benefits Management (PBM) Operations
• Experience leading moderately complex initiatives independently, with the ability to manage multiple priorities and drive work through completion
• Experience supporting operational excellence initiatives, including process improvement, documentation governance, and change management
• Working knowledge of project delivery methodologies, with experience supporting planning, execution, and…