Account Manager

Key Responsibilities

• Walkthroughs & Onboarding: Meet with prospective clients to scope out project requirements, understand what they need, and ensure a smooth kickoff.
• Client Relationship Management: Check in regularly with current clients to make sure they are happy with our work and address any feedback early.
• Partner Coordination: Onboard new independent partner companies, get them comfortable using our digital platforms, communicate project details, and ensure they have what they need to succeed.
• Quality Control (QC): Visit job sites to review work in progress, ensure it meets our standards, and take update photos.
• Problem Solving & Off-Hours Support: Handle project hiccups quickly and fairly for both the client and the partner. This includes being available for occasional, time-sensitive troubleshooting on evenings or weekends.

• Strong Interpersonal
  
  Skills:
  
  You genuinely enjoy working with people and can easily build trust with both corporate clients and independent field crews.
• Experience: 2 years in account management, customer success, project coordination, or a similar relationship-driven role.
• Comfortable with Tech: You learn software quickly and feel confident teaching external partners how to use our communication and project management tools.
• Flexibility: While most of the work happens during standard business hours, you are willing to step in when evening or weekend project emergencies pop up.
• Reliable Transportation: A valid driver’s license and a reliable personal vehicle for daily local travel to site visits and client meetings.
• Physical Ability: Comfortable walking active job sites, navigating uneven terrain, and standing for extended periods during walkthroughs.

• Competitive Pay: Reliable hourly base rate plus mileage reimbursement for all work-related driving.
• Remote Work Flexibility: Freedom to handle your administrative work and data entry from home when you aren’t out in the field.
• Accrued Sick
  
  Hours:
  
  Earn dedicated sick time to rest and recover when you’re under the weather.
• Collaborative Culture: Work alongside a supportive internal team and a top-tier network of external service experts.