Remote Customer Success Analyst Position

Location: Quebec City

Elevate your career with Affinity as a Remote Customer Success Operations Analyst. This role is about driving revenue, supporting quoting, and leveraging AI for operational excellence.

Reporting to the Customer Success Operations Manager, you'll be instrumental in managing quoting and renewal processes, troubleshooting within Salesforce, and enhancing tools used by the team. Your contributions will directly affect customer outcomes and operational strategies, making it a pivotal role in our growth strategy.

Key Responsibilities:

• Manage quoting and renewal queries efficiently

• Shape the Customer Success tech stack with innovative solutions

• Develop lifecycle processes and automation rules

• Prepare compensation and audit reports quarterly

• Partner with Product and Data teams on analytics initiatives

Requirements:

• 2-5 years in a similar high-growth B2B SaaS environment

• Salesforce navigation and troubleshooting expertise

• Familiarity with quoting workflows and SaaS metrics

• AI tool usage experience; proactive and resourceful

• Strong attention to detail and independent problem-solving skills

Utilize your skills to enhance operational strategies at Affinity and contribute to pivotal customer success initiatives.
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