Remote Operations Manager: Process & Project Optimizer

We're looking for an Operations Assistant to own and optimize the work order process for a

fast-growing home services company. This role is ideal for someone who thrives on

organization, accountability, and process improvement. You'll manage work orders from

approval through completion while coordinating contractors, homeowners, and real estate

professionals across multiple markets. As the operational backbone of the team, you'll identify

bottlenecks, improve workflows, and ensure every project is completed efficiently and to the

We are always looking for enthusiastic, problem-solving personalities. Fluent English and

exceptional teamwork skills are required for all of our positions. Please submit your resume or

any documentation in English. We can't wait to meet you!

• Exceptional English communication skills, both written and verbal (C1 level Minimum).
• Enthusiastic, positive attitude, eager to work with others and solve problems.
• 3+ years of experience owning and improving operational processes in industries such as field services, construction, dispatch, property management, or similar.
• Proven ability to build, improve, and optimize business processes rather than simply following existing procedures.
• Strong organizational and project management skills with exceptional attention to detail.
• Experience using Google Workspace, Slack, Notion, and the ability to quickly learn new software platforms.
• Familiarity with workflow automation tools such as Zapier or similar platforms is preferred.
• Comfortable managing multiple priorities in a fast-paced, rapidly growing environment.
• Confident communicating with contractors and holding partners accountable while maintaining professional relationships.
• Self-motivated, resourceful, and comfortable making decisions independently.
• Construction, home services, or property management experience is strongly preferred.

• Manage work orders from approval through successful project completion.
• Coordinate scheduling between contractors, homeowners, and real estate agents.
• Confirm contractor availability and proactively manage scheduling conflicts.
• Monitor project progress and quickly resolve operational issues.
• Enforce documentation standards and ensure all required project records are completed.
• Build and maintain SOPs, operational documentation, and internal checklists.
• Identify process inefficiencies and recommend improvements that support company growth.
• Maintain organized operational systems and accurate project records.
• Escalate complex situations with recommended solutions while independently handling routine operational decisions.
• Collaborate with leadership to improve operational performance and customer experience.

• Fully remote Position! Work from any place in the world!
• Take your local Holidays:
  We understand how important it is to take time with your family and loved ones on important days.
• Professional Growth:
  Opportunities for training and development in a fast-growing company.
• Compensation:
  Competitive salary and performance-based incentives.

At Full Pond, we care about people. We're all about transforming the way businesses discover

and collaborate with remote talent. We're passionate about connecting amazing people with

great companies. We are always looking for people who are eager to roll up their sleeves, work

hard, and create solutions to problems. This energy and attitude is what makes us unique. We

believe in transforming lives through meaningful work and opportunities that reward your effort

and dedication. Join us to grow professionally, collaborate with global teams and make an

impact—all while working for top-tier companies eager to value your skills and potential.