Program Manager, Technical Assistance

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Program Manager oversees and optimizes OCHIN's systems, processes, initiatives, and tools to support the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and operational outcomes for OCHIN members. The Business Partner works closely with management to define program goals and ensures alignment across teams to drive successful outcomes. Responsibilities include providing consultation and technical assistance, managing grant compliance, fostering positive funder relationships, and acting as the program's voice to ensure stakeholder communication and process alignment.

This role plays a critical part in the execution of OCHIN's strategic goals and the achievement of desired outcomes for all stakeholders.

Essential Functions:

• Program Leadership & Execution: Lead the full lifecycle of strategic programs-from scoping and planning to execution and optimization-ensuring alignment with OCHIN's mission and organizational goals.
• Stakeholder Engagement & Communication: Build and maintain strong relationships with internal teams, executive leadership, and external partners. Serve as the primary point of contact for program inquiries and regularly communicate progress, outcomes, and roadmaps.
• Project & Program Governance: Apply advanced project management techniques to prioritize tasks, manage resources, mitigate risks, and uphold program governance, quality standards, and customer satisfaction.
• Data-Driven Strategy & Continuous Improvement: Use data and analytics to guide program direction, improve deliverables, and enhance member experience. Identify opportunities to increase adoption and optimize tools, technologies, and processes.
• Organizational Alignment & Brand Stewardship: Stay informed on industry trends, regulatory requirements, and internal services. Promote a member-centric culture and uphold OCHIN's brand integrity through consistent use of tools, documentation, and knowledge-sharing practices.
• Other duties as assigned.

Requirements

• Proven leadership and team management capabilities, with the ability to motivate and guide cross-functional teams.
• Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
• Strong analytical and problem-solving skills to support strategic decision-making.
• Experience in budgeting and financial management to ensure program sustainability and resource alignment.
• Demonstrated success in stakeholder engagement and relationship management across internal and external partners.
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Physical Requirements/ Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work…