Product Specialist

Company Description spoc.ai is an AI-powered workplace injury triage and early intervention platform that helps organizations respond quickly to musculoskeletal (MSK) injuries, reduce claim escalation, and improve workforce outcomes.

Designed for high-risk and multi-site operations, the platform offers 24/7 structured injury triage, real-time reporting, clinically guided escalation pathways, and immediate visibility at the point of incident.

By standardizing first response to injury, spoc.ai replaces inconsistent decision-making with governed, auditable, and scalable triage processes. Workers receive immediate AI-led support, with moderate and high-risk cases escalated to occupational health doctors and clinicians within minutes.

Built on millions of workplace injury data points, spoc.ai is proven across logistics, manufacturing, construction, transport, warehousing, and national multi-site environments and we need your help developing the next exciting features for spoc.ai.

Role Description

The Product Specialist is a contract role based in Akron, OH with a hybrid work arrangement, combining on-site collaboration and some work from home. This role focuses on becoming an expert in the spoc.ai platform, demonstrating product capabilities, and supporting customers and internal teams with product-related questions.

Day-to-day responsibilities include conducting product walkthroughs, testing, gathering customer feedback, assisting with onboarding and training, and collaborating with sales and customer success teams to ensure effective product adoption.

The Product Specialist will analyze usage data and customer workflows, identify improvement opportunities, and communicate insights to the product and engineering teams.

This position also contributes to documentation, support materials, and best practices to help organizations get maximum value from spoc.ai.

Qualifications

• Product specialization skills, including experience working as a Product Specialist or in a similar product-focused role.
• Strong analytical skills to interpret data, understand customer workflows, and identify trends and improvement opportunities.
• Excellent communication skills, including the ability to explain technical concepts clearly to diverse audiences.
• Customer service skills, with a focus on building trust, resolving issues, and supporting users through onboarding and ongoing use.
• Sales-related skills, such as supporting demos, handling product questions during the sales cycle, and collaborating with sales teams.
• Experience with SaaS or AI-driven products, ideally in occupational health, safety, or workplace risk management, is beneficial.
• Ability to work effectively in a hybrid environment in Akron, OH, managing time and priorities across on-site, client sites and remote work.
• Bachelor’s degree in nursing, technology, related healthcare, or other related field.