Sr Product Manager, Agentic AI Platform

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Product Manager for the Al Platform, you will define the strategy and roadmap for the foundational Al platform powering the next generation of Docusign's Intelligent Agreement Management (IAM) platform. You will lead the platform capabilities that enable product teams across Docusign to build, deploy, and scale trusted Al assistants, autonomous agents, and intelligent agreement workflows. You will partner with Engineering, Applied Al, Design, Data Science, and Product leaders to shape the future of Docusign's Al ecosystem-from customer agent administrative management to multi-model Al infrastructure, global Al expansion, and Al platform capabilities.

Your work will accelerate Al innovation across the company. This is a highly cross‑functional role with significant influence across Docusign's Al strategy, driving the platform that powers Al experiences used by millions of customers worldwide.

This position is an individual contributor role reporting to the Director, Product Management.

Responsibility

• Define the long‑term vision, strategy, and roadmap for Docusign's Al Platform, establishing the core capabilities that enable Al innovation across the Intelligent Agreement Management platform

• Lead company‑wide Al platform initiatives in partnership with product organisations including B2I, CLM, IAM, and other teams, delivering shared platform investments that accelerate Al adoption while reducing duplicated engineering effort

• Drive Docusign's global Al strategy enabling Al globalization and delivering enterprise‑ready Al experiences across international markets

• Build the foundational customer admin platform interface for Al assistants and autonomous agents, including observability, knowledge integration, extensibility, and that enable teams to rapidly build new Al experiences

• Define the enterprise usage framework for Al, including administrative controls, policy management, usage governance, MCP integration, compliance, and configurable platform controls required by enterprise customers

• Shape the strategy for Docusign's multi‑model Al platform, enabling seamless integration of frontier foundation models while optimizing quality, performance, reliability, latency, and cost

• Partner closely with Engineering and Applied Al to define platform architecture, technical investments, and long‑term Al infrastructure strategy

• Establish platform metrics that measure adoption, quality, reliability, and customer value, using data and experimentation to continuously improve Al capabilities

• Engage directly with enterprise customers and internal stakeholders to translate emerging Al needs into scalable platform capabilities

• Influence executive leadership and cross‑functional teams through clear product vision, strategic roadmaps, and measurable business outcomes

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in Product Management

• 5+ years of experience in enterprise SaaS software, Al platform or…