Associate Director - Rewards Strategy - Remote

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As Associate Director, Rewards Strategy, you will help shape and advance the vision, design, and performance of the enterprise Rewards program, ensuring it serves as a key driver of Stars performance, member engagement, retention, and health outcomes.

This role is responsible for advancing the Rewards program to meet evolving regulatory requirements, quality priorities, and business objectives while delivering a differentiated member experience. You will identify opportunities to maximize the impact of incentives, shape program enhancements, and translate enterprise priorities into actionable strategies that improve member behavior and outcomes.

Operating at the intersection of clinical quality, analytics, finance, operations, and product, you will influence senior leaders and drive cross-functional decision-making to help establish and execute a multi-year Rewards agenda. Through data-driven insights, strategic partnerships, and disciplined prioritization, you will position Rewards as a critical lever for improving quality performance, member value, and enterprise growth.

Success in this role requires the ability to balance long-term vision with execution, rapidly synthesize complex information, navigate ambiguity, and align diverse stakeholders around a common direction. The ideal candidate excels at building solid partnerships and translating strategic priorities into measurable business results.

The preferred location for this position is in the Minnetonka, MN office. Candidates who are located within a commutable distance to the Minnetonka, MN and willing to go to the office as needed will have the flexibility to telecommute as you take on some tough challenges.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the MN/VA/DC markets, you will be required to work in the office a minimum of four days per week.

• Define and evolve the enterprise Rewards strategy, aligning to Stars performance, member retention, and clinical outcomes, and lead near-term program evolution to respond to new Stars measures and regulatory changes
• Lead key components of the end-to-end program vision, including member experience design, engagement model, and incentive structure, translating that vision into a clear, multi-year roadmap
• Identify market trends, competitive dynamics, and regulatory changes, translating insights into actionable program enhancements and strategic direction
• Lead cross-functional prioritization and investment decisions, balancing member experience, quality outcomes, financial impact, and operational feasibility
• Shape and support the Rewards investment strategy and associated Quality/Stars budget, partnering with Finance and Quality leadership to ensure funding is aligned to program priorities and performance goals
• Establish and lead the program's analytics strategy, partnering with analytics, clinical, and finance teams to define success metrics across Stars performance, engagement, spend, retention, and member experience
• Translate data and insights into clear recommendations, using performance trends, member behavior, and financial results to inform program design, prioritization, and ongoing optimization
• Define measurement frameworks and ensure consistent visibility into program performance, enabling data-driven decision making and continuous improvement
• Drive end-to-end strategy execution, including defining business requirements, shaping solutions, supporting testing and validation, and ensuring successful deployment, communication, and post-launch evaluation
• Lead and support critical plan year (1/1) and mid-year rollouts, ensuring successful delivery of program changes, enhancements, and new capabilities
• Partner with operations, technology, and vendor teams to manage in-year issues, mitigate member impact, and ensure a stable and consistent experience
• Translate complex trade-offs into clear, data-backed recommendations, influencing senior leadership decisions and ensuring alignment to enterprise priorities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 6+ years of experience in product strategy, experience strategy, or program management in B2C environments
• 4+ years of development and presentation of executive-facing communications (e.g. presentations, reports, emails, and newsletters)
• 4+ years of experience…