Sr Card Services Analyst; Anaheim, CA

Salary Grade: 160E

Salary Pay Range for This Position: $ - $

The Senior Card Services Analyst leads strategic projects for the team, including, but not limited to:

• Thought partner on development of new initiatives and products, and optimization of existing products and services
• Project planning and participation
• Development and refining of reports, including recurring distribution
• Testing and validations of card processing software implementations and promotions
• Acting as a point of contact for Card Services related to cross-functional initiatives across the organization
• Researching and resolving card related system issues

• Support Card Services' products, services and goals
• Participate in the development, testing and validation of Card Services promotional programs
• Serve as a liaison and subject matter expert for Card Services systems, coordinating with internal teams, vendors, IT, and third-party support
• Lead card-related projects, process improvements, and modernization
• Develop recurring and ad-hoc reports, perform research and financial analysis including forecasting and tracking of KPIs
• Provide advanced operational and technical support, including troubleshooting issues, managing user access, and supporting instant issue and rewards platforms
• Oversee key operational functions such as inventory planning, training materials, business rules
• Performs other duties as assigned

• Associate Arts, Bachelor's Degree, or equivalent experience
• Minimum 5 years of experience in card operations including card systems support experience
• Ability to analyze and compile data
• Must be detail-oriented, organized, and able to meet deadlines
• Maintain a positive, professional attitude with leadership presence
• Collaborate effectively with peers to navigate complex business challenges
• Strong organizational effectiveness and communication skills
• Strong technical background in instant issue card operations. Strong knowledge of back-office credit card operations, Visa/Master Card operating regulations, and fraud detection and prevention procedures.
• Preferred proficiency in writing Data Choice queries, and performing updates in Fiserv PCF and DMM tables

Expert-level proficiency in Microsoft Excel and proficiency with Microsoft Word and PowerPoint, as well as technical aptitude for applications such as PCF, Data Choice, Spend Trend, First Data, Symitar, and all systems required to perform the job.

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

If you are applying for a Hybrid/Remote position, applicants are required to reside within our Wescom service areas which are defined as the following counties:
Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial, Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.