Senior Learning & Engagement Strategist - MD - Hybrid

As Senior Product Manager of Provider Learning & Engagement, you will define strategy and drive the delivery of how MDLive’s providers onboard, develop, and stay engaged with the platform. You’ll partner with Product, Engineering, Design, Clinical Operations, and Compliance to ensure learning and adoption are built into the provider experience from the start, and you’ll use AI to personalize at scale, move faster, and raise the bar on what provider education looks like.

You will report directly to the Director of New Product Development & AI Strategy, with a path toward broader provider product strategy as the function scales.

• Own the end-to‑end provider learning and coaching experience within the provider portal, understanding how providers learn, what they need, and when they need it.
• Own the provider onboarding experience, eliminating friction and reducing time‑to‑confident‑care‑delivery.
• Develop just‑in‑time resources, feature education, and continuous learning touchpoints that keep providers informed, capable, and connected to MDLive.
• Identify and implement AI tools that accelerate content creation, personalize learning experiences, and reduce manual work across the function.
• Collaborate with Product, Engineering, and Design teams to shape provider portal capabilities—including AI‑powered and agentic experiences—ensuring provider learning, adoption, and user experience are designed into the product from conception through launch.
• Build infrastructure for provider performance coaching and quality development, connecting learning outcomes to measurable clinical and business results.

• High school diploma or GED required; bachelor’s degree highly preferred.
• Strong human‑centered design practice: start with the user’s problem, not the content solution.
• Experienced L&D professional with a track record of building programs that move outcomes, not just completion rates.
• Demonstrated AI fluency: use AI tools daily, know when to apply them, and stay curious about upcoming advances.
• Comfortable operating in product environments alongside engineers and designers; translate learning needs into product requirements and ship features.
• Business acumen: think in metrics, tie work to outcomes, and make data‑driven decisions in a business context.
• Ability to operate autonomously at a senior level, influence cross‑functional teams, communicate strategy to senior leaders, and align diverse teams around product experience goals.

• Experience in healthcare, telehealth, or provider‑facing products.
• Knowledge of EHR, telehealth, or clinical workflow platforms.
• Instructional design credentials or formal HCD training.
• Experience with agentic AI tools or AI‑powered content platforms.
• Background in coaching frameworks or clinical quality programs.
• Experience conducting user research or usability testing.

• If working at home occasionally or permanently, a cable broadband or fiber optic internet service with speeds of at least 10
  
  Mbps download/5
  
  Mbps upload is required.

• Annual salary range: 113,200 – 188,600
  
  USD, depending on experience and location.
• Eligible for an annual bonus plan.
• Health, vision, dental, well‑being, and behavioral health programs; 401(k); company‑paid life insurance; tuition reimbursement.
• Minimum of 18 days paid time off per year, paid holidays, and leaves of absence.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy), or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email  for assistance. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.