Patient Support Manager; Lakes

Patient Support Manager (Great Lakes)

Who we are:

At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate
. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit  and follow Agios on Linked In and X.

Agios Pharmaceuticals is searching for a dynamic Patient Support Manager to join our growing Market Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The Patient Support Manager will be responsible for providing exceptional service to patients and caregivers by offering reimbursement support, ongoing adherence support, and connecting them to relevant resources—all while building long‑lasting, trusted relationships throughout their treatment journey.

• Contribute to the success of a best‑in‑class patient services program to support Agios’ Commercial Vision Mission
• Maintain long‑term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra‑rare drug
• Ensure close cross‑functional collaboration with Agios field‑based and home‑office teams to ensure a One Agios, unified approach to support patient access and overall brand strategy
• Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and ensure continuity of care.
• Help patients make connections with other patients and serve as the “face of Agios” at patient events and ambassador programs
• Effectively share reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies
• Maintain comprehensive understanding of the access process, navigation of health‑care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs
• Apply program business rules and work instructions to deliver a uniform, consistent and sustainable service experience for patients
• Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.
• Demonstrate and maintain a high level of business acumen, understand Agios’ business model, and recognize the role of the patient support manager in commercializing the business and driving initiatives to achieve company goals
• Consistently leverage CRM reporting tools and data analytics to make strategic decisions about the territory and prioritize patient and customer needs
• Proficient in the use of Customer Relationship Management tool

• Bachelor’s degree is strongly preferred.
• Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry.
• Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes
• Experience and proficiency in working with a Customer Relationship Management System, such as
• Continuous improvement, problem solving and managing multiple priorities
• Ability to proficiently use Microsoft Excel, Outlook, and Word
• Ability to work closely and collaboratively with cross‑functional departments and to interact with various internal and external stakeholders
• Possess excellent oral and written communication skills
• Travel up to 10‑15%

• Rare, ultra‑rare, or genetic disease experience
• Located in the Southwest (PST or Central time zone)
• Bili…