Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for delivering accurate, timely, and professional administrative and accounts receivable support for YMCA licensed child care programs. This role manages program registrations, billing, account reconciliation, and family communications while ensuring compliance with licensing requirements, financial assistance guidelines, and YMCA policies. The Accounts Receivable Specialist serves as a key liaison between families, program staff, and the business office to ensure accurate enrollment, billing integrity, and a high-quality participant experience, while also supporting broader Accounts Receivable functions across YMCA programs as assigned.

• Minimum of 2–3 years of experience in administrative support, customer service, billing, or program registration
• Experience working with child care, youth programs, or licensed environments preferred
• Experience with accounts receivable, billing systems, or subsidy programs (e.g., WI Shares) strongly preferred

• Demonstrate strong attention to detail and accuracy, with the ability to audit registrations, rosters, and financial data
• Provide excellent customer service and maintain professional, timely communication with families, staff, and leadership
• Effectively manage multiple priorities and deadlines in a fast-paced, high-volume environment
• Exhibit proficiency in Microsoft Office (Excel, Outlook) and database systems; experience with Daxko preferred
• Handle confidential information with discretion and professionalism

• This position may include a combination of in-office and remote work, based on operational needs. Workspace may be shared with other staff when on-site.
• All YMCA Staff are mandated by law to report child abuse and neglect to Child Protective Services. Such reports can be made verbally at 1‑855‑444‑3911. Staff will also report suspected abuse or neglect to their supervisor, senior management, or Human Resources.