Operations Process Coordinator Sr

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in:
Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We stride to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our
* HUMBLE*HUNGRY
* SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

Works with internal and external partners to build, improve, and manage the teams’ ongoing reviews of our Partners activities. These reviews are in place to ensure compliance with all Pathward, Network, and Regulatory guidelines.

• Manages and streamlines operational processes for the Partner Quality Support team, to ensure efficiency, consistency, and compliance with Pathward, Network and Regulatory guidelines.
• Develops and manages review processes for the team, such as self approval, disputes, KYTP/CDD, CIP, prelaunch testing, and periodic reviews.
• Works with our marketing material review vendor to request and test enhancements to the system to simplify and optimize the marketing material review process.
• Assists in and monitor the use of the marketing submission tool that Partners and Marketing Review Analysts utilize.
• Ensures marketing materials are reviewed against work papers to ensure adherence to Pathward, Network, and Regulatory guidelines and regulations.
• Updates work papers and ensuring they are up to date when there are changes to any guidelines or regulations.
• Develops and manage periodic review schedule and process for Partners fee, website, and overdraft protection reviews.
• Owns procedures and documentation for assigned processes, ensuring they remain up to date and are accurate.
• Collaborates with cross-functional teams including TPR, IT, BSA & Compliance, to ensure alignment of operational processes with regulatory requirements.
• Provides training and support to team members on new processes, tools, and systems to ensure successful implementation and adoption
• Other duties as assigned.

• High School Diploma or equivalent
• Typically requires a minimum of five years of related experience.

Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.

• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Salary range: $24.00 hourly – $40.30 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers…