Operations Manager

Join Maximus in an exciting leadership opportunity as an Operations Manager supporting the Missouri Surge Support
project in a fully remote role. In this high-impact position, you will lead and develop multiple Supervisor teams while driving operational excellence across Medicaid Application and Annual Renewals. You will oversee performance for up to six Supervisor teams and approximately 120 Eligibility Specialists, leveraging data-driven insights to analyze trends, manage key project metrics, prepare and present results to internal and external stakeholders, resolve escalations, address performance gaps, and implement continuous improvement strategies.

This role is ideal for a collaborative and results-oriented leader who thrives in a fast-paced environment, is passionate about coaching and developing talent, and is committed to delivering exceptional outcomes for the communities we serve.

* Must have Missouri Surge Support Project working experience*

• Ensure project compliance with all operational requirements of the contract as well as corporate policies.
• Manage all project tasks to ensure cost-effective operations.
• Supervise subcontractors that provide services to programs.
• Oversee audits of operations.
• Produce monthly client and ad hoc reporting as needed.
• Collaborate with other managers to ensure effective coordination of activities.
• Develop and implement operational policies and procedures in collaboration with other key stakeholders.
• Establish and maintain effective relationships with key stakeholders.
• Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
• Collaborate with other functional areas to ensure compliance.
• Monitor performance against key indicators established internally or by the client(s).
• Generate solutions to issues or complex problems.
• Develop performance goals and objectives for staff and monitor achievement of those goals.
• Perform other duties as assigned.
• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• The six month time in position requirement has been waived for this posting.
• Must have current Missouri Surge Support project experience.
• Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.

• Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
• OS for Windows – Current release of Windows 10 or newer
• OS for Mac – Big Sur (11.0.1+);
  MacOS (10.14) or newer
• OS for Linux – Ubuntu (18.04)
• Connectivity to the internet via either Wi‑Fi or RJ‑45 connection for wired network connection to home router (no mobile hotspots).
• Internet speed of 25mbps or higher required (you can test this by going to ).
• USB plug and play wired headset with a microphone (no Bluetooth, Air Pods or wireless gaming headsets).
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .