Head of Operations
Singapore
Listed on 2026-07-31
-
Business
Operations Management -
Management
Operations Management
About Us
We are a growing Singapore law firm with more than 20 professionals, including lawyers, paralegals and corporate support staff. We act in complex commercial disputes, shareholder disputes, employment matters and corporate advisory work.
As we continue to grow, we are looking for an exceptional Operations Manager to ensure that the firm runs efficiently, systems continue to improve, and our lawyers can focus on delivering outstanding legal services.
This is not a traditional office administration role.
On top of office administration, we are looking for someone who enjoys solving problems, improving systems, leading people and driving execution.
If you enjoy creating order out of complexity, building efficient processes and making organisations perform better, we would like to hear from you.
The RoleYour primary responsibility is simple:
Make the firm run better every month.
You will oversee the firm’s operations from end to end, identify bottlenecks, improve systems, ensure accountability and free up the Managing Director’s time to focus on clients, strategy and business development.
You will work closely with the firm’s directors and support staff and will have the authority to improve processes across the organisation.
This is a leadership role.
Key Responsibilities 1. Operations & Office ManagementTake ownership of the firm’s day-to-day operations, including:
- HR administration
- Office administration
- Facilities management
- Vendor management
- Finance coordination
- Procurement
- Office policies
- General operational matters
Your objective is that the office operates smoothly without constant management intervention.
2. Legal Operations & WorkflowWork closely with our lawyers and client care team to improve the entire legal workflow.
This includes:
- Client onboarding
- Conflict checks
- Matter opening
- File allocation
- Workflow tracking
- Administrative support
- Billing coordination
- Matter closing
- Client feedback
- Google Reviews
You will continuously improve our systems so that administrative work is reduced while maintaining an excellent client experience.
3. Work Allocation & Capacity PlanningMaintain visibility over:
- Incoming enquiries
- New matters
- Lawyer availability
- Team capacity
- Areas of expertise
- Workload distribution
You will ensure work is allocated fairly, efficiently and according to the firm’s priorities.
4. Billing & Financial DisciplineWork with the Directors to ensure:
- matters are billed promptly
- monthly billing targets are achieved
- billing bottlenecks are removed
- internal revenue reporting is accurate
You will help develop systems that improve billing consistency and financial performance.
5. Continuous ImprovementWe expect our systems to improve continuously.
You will:
- identify operational bottlenecks
- redesign inefficient processes
- implement better systems
- monitor implementation
- measure outcomes
- ensure improvements are sustained
Good enough is not good enough.
6. Team PerformanceWork with the Managing Director and Directors to:
- improve accountability
- follow up on action items
- ensure operational decisions are implemented
- monitor progress
- keep projects moving forward
Review and improve our hybrid work arrangements.
Ensure they:
- support productivity
- maintain accountability
- provide flexibility where appropriate
- meet the firm’s operational needs
From time to time, you will lead projects such as:
- annual planning
- staff engagement initiatives
- firm events
- technology implementation
- AI adoption
- workflow redesign
- operational dashboards
- performance reporting
No two months will look exactly the same.
What We’re Looking ForWe’re looking for someone who:
- has successfully managed operations in a professional services or SME environment
- enjoys solving complex operational problems
- takes ownership without waiting to be told
- is organised and highly disciplined
- is comfortable making decisions
- communicates confidently with professionals and senior management
- can influence people without creating unnecessary conflict
- enjoys improving systems rather than maintaining the status quo
- is highly accountable and follows through
Experience in a law firm is helpful but not essential
.
- naturally organise people and…
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