AI Business Analysis Analyst III (Remote

Neumo Operational Discovery Role

You'll systematically investigate how people across Neumo actually work, document what you find, and identify which processes are ripe for AI automation. Think of it as an ongoing operational audit: you move through every department and product suite (Courts, Pension, Tax, Records, Support, Sales, Finance, Implementation), map the workflows nobody has mapped before, and build the prioritized roadmap of automation opportunities for the company.

This is a high-autonomy discovery role. You own the full cycle: find the opportunity, document the process, quantify the value, and make the case for what should change. You'll work directly with department leaders, frontline employees, and the AI team to make sure the highest-impact work gets prioritized.

The best person for this role has a nose for inefficiency, can earn trust quickly across teams, and can distinguish between a process that should be automated and one that just needs to be reorganized.

Duties and Responsibilities:

• Shadow employees, conduct structured interviews, and observe workflows firsthand to identify repeated, high-value knowledge work
• Document end-to-end processes: steps, frequency, time spent, data involved, decision points, and handoffs
• Classify which steps in a process can be fully automated (AI or software), which need human-in-the-loop verification, and which should stay manual
• Quantify the value of each automation opportunity (time saved, error reduction, throughput increase) so the team can prioritize effectively
• Prioritize the backlog of automation opportunities, working with the AI team leader to sequence what gets built
• Manage intake from the automation request portal, where employees across the company submit their own ideas for AI-powered improvements
• Track adoption and impact after automations are deployed, identifying what's working and what needs adjustment
• Identify patterns across departments: if three teams have the same bottleneck, that's one reusable solution, not three custom projects
• Perform other duties as assigned

Education and Experience:

• 3+ years in a role focused on business process analysis, operations improvement, or workflow optimization
• Experience working across multiple departments or business units, not just within a single silo
• Experience in a company going through a merger, integration, or large-scale operational transformation
• Experience with process mining, value stream mapping, or similar structured discovery methods
• Experience managing or contributing to an internal automation request intake process

Knowledge, Skills and Abilities:

• Demonstrated ability to map complex, multi-step processes and identify automation opportunities within them
• Strong interviewing and observation skills.
• Ability to quantify the impact of process changes (time, cost, error rate, throughput)
• Clear, concise documentation skills. Your process maps and opportunity assessments are the deliverable.
• Comfort with ambiguity. You'll be investigating areas of the company where no one has mapped the process before
• Familiarity with AI capabilities at a conceptual level (what LLMs can and can't do, what agentic workflows look like, where automation breaks down)
• Background in gov-tech, SaaS, or enterprise software environments
• Familiarity with Jira, Confluence, or similar project management tools
• Engineering or coding skills. This role is about process expertise and discovery.
• AI/ML technical depth.

Work Environment :

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo

Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a Gov Tech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.