Customer Enablement Specialist

** Company

Description:

*
* InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

*
* Position Summary:

*
* The Customer Enablement Specialist plays a dual role in helping customers successfully adopt InEight solutions while supporting the execution of strategic Customer Education initiatives.

Working closely with the Customer Success team, this individual will engage with customers to review product adoption, discuss usage trends, identify education and enablement needs, and help ensure customers are achieving meaningful value from their investment. The specialist will support customer retention and renewal activities through customer reporting, business reviews, proactive risk identification, and coordination with Sales and other internal teams.

This role will also serve as the operational lead for InEight's Skillable hands-on training lab initiative. In partnership with Customer Education, Dev Ops, Project Delivery, Product, and other cross-functional teams, the specialist will coordinate the implementation, ongoing management, and expansion of Skillable projects that provide interactive learning experiences for customers.

This position is well suited for someone who combines strong customer-facing communication skills with project coordination, presentation design, analytical thinking, and an interest in technology-enabled learning.

** Customer Enablement Responsibilities:*
* + Partner with Customer Success Managers to monitor customer adoption, engagement, product usage, and overall account health.

+ Participate in customer meetings focused on adoption, enablement, usage trends, business outcomes, and value realization.

+ Work with the Analytics team to define and develop meaningful customer-facing metrics that demonstrate product adoption, customer value, and progress toward business goals.

+ Analyze customer data and usage trends to identify adoption gaps, emerging risks, retention concerns, and opportunities for additional engagement or education.

+ Help define customer health alerts, trackable activities, and proactive workflows that enable the Customer Success team to respond quickly to changes in customer behavior or account risk.

+ Prepare customer business reviews, including Quarterly Business Reviews, executive presentations, usage summaries, adoption insights, and value-focused recommendations.

+ Create professional, engaging PowerPoint presentations and other customer-facing business reports as needed.

+ Support Sales and Account Management teams with customer success activities related to renewals, retention, account planning, and customer engagement.

+ Provide adoption data, education recommendations, success highlights, and risk information to support renewal and expansion discussions.

+ Prepare…