Process Investigation Lead

Locations

CHE - Glattpark (Opfikon) - Zurich HQ Cambridge, MA

• Lead and resolve complex manufacturing investigations across all commercial products.
• Lead and manage task forces to address critical situations effectively.
• Develop and implement problem-solving methodologies
• Champion the integration of AI and digital tools into manufacturing troubleshooting and decision-making.
• Lead digital transformation initiatives to modernize investigation processes and operational excellence frameworks.

• Demonstrate a strong commitment to on-site support, including frequent, short-notice global travel and the ability to spend extended periods away from home during critical events.
• Lead end-to-end troubleshooting of complex, high-impact manufacturing issues to ensure timely and effective resolution.
• Stand up and manage cross-functional task forces (internal sites and CMOs) to address urgent, business-critical challenges.
• Design, standardize, and continuously improve problem-solving methodologies to drive structured, data-driven decision making.
• Partner with cross-functional stakeholders to identify, prioritize, and implement process improvements and innovation opportunities.
• Apply advanced data analytics and AI tools to solve complex manufacturing problems and enhance operational decision making.
• Leverage automation and digital solutions to improve efficiency, scalability, and overall productivity.
• Drive consistency in problem-solving practices across the network, reinforcing a high-performing, solution-oriented culture.

• Bachelor's degree in Life Science, Engineering, Manufacturing, or related field. An advanced degree (MS or PhD) is preferred.
• Minimum 7-10 years experience in manufacturing, troubleshooting methodology, best practices, and creating business processes.
• Lean Six Sigma Green/Black Belt certification or equivalent process improvement certification
• Experience in contract manufacturing business is a plus
• Strong knowledge of GMP and regulatory compliance standards (FDA, EMA, ICH, etc.).
• Proficiency in root cause analysis tools (e.g., Fishbone Diagram, 5 Whys, etc.).
• Experience with statistical tools and software (e.g., Minitab, JMP) for data analysis.
• Proven ability to lead cross-functional teams and manage multiple investigations simultaneously.
• Proven hands‑on experience in Data Analytics is a valuable asset.
• Project management experience.
• Proficiency in visualization (Miro, white boards, dashboards, PowerPoint, etc.)
• Excellent command of English (both written and oral).
• Experience with AI technologies to drive business excellence and transformation

CHF - CHF

Employee

Regular

Full time