Principal Product Manager - Pricing and Personalization

Senior+ Product Manager

We are seeking an exceptional, AI-native Senior+ Product Manager to build and lead the intelligence and reconciliation backbone of HTS across Flights, Hotels, Cars, and Ancillaries. This role owns the systems that define pricing intelligence, supplier performance reporting, and financial truth across millions of travel transactions. You will design and scale model-driven infrastructure that continuously interprets transactional data, generates reference pricing, detects performance shifts, reconciles financial flows, and governs revenue integrity in real time.

This is a foundational role at the intersection of marketplace economics, machine learning, and financial systems. You will partner deeply with Data Science and Engineering to product ionize predictive models, define evaluation frameworks, manage model life cycles, and ensure intelligence systems are measurable, adaptive, and trusted. The work you do will directly shape partner economics, supplier transparency, and HTS's global commerce platform.

An ideal candidate has:

• 5+ years of Product Management experience, including ownership of AI-native products and model-driven systems in production. You have built and scaled systems where AI is foundational to product behavior — not an additive feature.
• Hands-on experience writing prompts, designing evaluation harnesses, or prototyping with LLMs/foundation models as part of their PM workflow (not just overseeing others doing it)
• Strong fluency working independently with SQL and large-scale transactional datasets.
• Demonstrated experience operating as an AI-native PM, with hands-on ownership of model lifecycle management including problem framing, signal design, evaluation metrics (e.g., precision/recall tradeoffs, forecasting accuracy), monitoring frameworks, drift detection, and retraining strategies.
• Experience shipping predictive systems, anomaly detection platforms, automated decisioning infrastructure, or model-driven pricing systems at scale.
• Experience owning pricing systems, financial reporting platforms or marketplace intelligence tools.
• Deep understanding of marketplace economics, revenue mechanics, and pricing strategy.
• Track record of delivering complex, cross-functional systems with measurable business impact.
• Exceptional communicator able to operate effectively across technical, and commercial stakeholders.

Bonus:

• Prior experience in Data Science, Engineering, or a highly technical role.
• Background in travel commerce, fintech, ads, or other transaction-heavy marketplace environments.

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through Flex Desk AND Work-from-home stipend.
• Please ask us about our very generous parental leave, much above industry standards!.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan.

More about Hopper:

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennia ls.

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