E-Commerce Operations Manager Job Singapore,Business

About us

We are an e‑commerce business that owns several brands and sells primarily on Amazon (EU, UK, US, CA, JP), alongside other marketplaces. Our brands span the arts and crafts and bed linen segments. We design, source, and ship a growing range of products to customers worldwide, and we run a lean, international team of 10 people across Europe and Asia.

We are now hiring a Manager, based in Singapore, to take ownership of day‑to‑day operations and lead our regional team.

The Role

This is a hands‑on leadership role with full ownership of the operational engine behind our marketplace business. You will run supply chain, manage account health, oversee listing quality and brand content, direct our creative and off‑Amazon output, and keep a small in‑house team and a network of external partners moving in the same direction. You will own clear KPIs and have the autonomy to hit them.

What

you'll do Supply Chain and operations

KPIs: lead time, out‑of‑stock rate, shipping cost

Lead two supply chain coordinators, balancing delegation and direction with quality control and checking
Review and challenge supplier order estimations to keep inventory and cash efficient
Maintain strong, productive relationships with overseas suppliers
Oversee third‑party product inspections and act on the findings
Ensure products meet applicable regulatory and quality requirements

Amazon account management

KPI: account health, zero suspensions

Own account health across all marketplaces and keep supporting documentation complete and current
Handle and resolve Amazon cases promptly and thoroughly

Listing management

KPIs: conversion rate, click‑through rate

Lead a listing specialist, directing and controlling the work
Oversee infographics on listings
Ensure every listing carries correct product information, dimensions, and the right category
Partner with the SEO function on new listing creation
Review A+ brand content for quality and correct translation, and drive ongoing content improvements
Manage store design, ensuring all products and new variations are included, and handling seasonal changes
Direct product imagery decisions, including image ordering and identifying shots that can be improved

What we are looking for

Proven experience leading e‑commerce operations, ideally with Amazon marketplaces across multiple regions
A track record of managing both internal people and external partners across time zones
Strong command of supply chain fundamentals: lead times, inventory planning and cost control
Comfort owning account health and resolving marketplace issues end to end
Sharp eye for listing quality, brand content, conversion, and product data accuracy
Organised, decisive, and comfortable holding others accountable to clear KPIs
Excellent written and spoken English
Diploma or Degree in Business, Operations Management, or related field
. Existing right to work in Singapore

Nice to have

Experience with marketplace regulatory compliance (EPR, packaging, product chemical requirements)
Experience working with manufacturing suppliers in Asia
Business proficiency in Chinese (Simplified or Traditional)

How we work

We work on trust and results. There is no time tracking and no fixed office hours: you get clear tasks and responsibilities, and you organize your own day around them. Since our management is based in Europe, we do ask that you are generally reachable until 18:30 Singapore time on weekdays, which gives us a few hours of overlap.

What we offer

A genuine leadership mandate with real ownership and autonomy
Flexible working hours, with a hybrid setup based in Singapore. You set your own schedule, with a few hours of overlap with Europe in the late afternoon and with part of Asia during the working day
A lean, international team where your decisions have direct impact
The opportunity to grow the scope of the role over time, including into compliance leadership
Option to work from home or office.
Monthly salary of S $5,650–7,250 plus a performance bonus

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