Business Collections Specialist (Must speak French and English

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Commercial Collectors as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution.

They must adhere to all compliance requirements to resolve all cases until closure or escalation.

* This position is a Remote/Telecommute position
* Hiring across all Provinces

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entryand strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

• $17.93 CADper hour PLUS commission and bonuses
• Private benefit package with health, dental, vision, life, and disability coverage options
• RRSP retirement plan option with company matching
• Generous paid time off policy
• Paid national holidays immediately upon hire

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.