Senior Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Product Manager for the commerce platform, you will identify opportunities, develop the product roadmap and deliver the capabilities to drive customer satisfaction and maximize revenue generation opportunities. This role must be able to discover and analyze customer pain points, opportunities, and synthesize them into clear product requirements and roadmaps. You will be responsible for developing the product strategy and a product roadmap that extends across multiple surfaces in the commerce space.

You'll shape Docusign's commerce platform and develop capabilities that will drive the next chapter of growth for Docusign with focus on how our customers try our products, buy our products, and manage their subscriptions with Docusign.

This position is an individual contributor role reporting to the Director, Product Management, Commerce Platform.

Responsibility

• Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription

• Drive new customer acquisition, expansion, and retention across all commerce channels

• Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRS

• Prioritize features and initiatives based on business impact and available resources

• Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features

• Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements

• Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across Docusign's customer journey

• Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions

• Monitor KPIs related to revenue, conversion, and other relevant metrics

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS in Marketing, Business, Design and Engineering

• 8+ years of experience in digital product management

• 5+ years of experience having worked directly with UX, Engineering, and Testing teams

• Experience driving complex projects across a large, cross functional organization

Preferred

• MBA/MA

• Familiarity with the product led growth customer journey for SaaS and the commercial models of leading SaaS products

• Ability to incorporate industry best practices into your product requirements

• Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives

• Ability to lead through influence across teams

• Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias towards building capabilities that scale and a focus on execution

• Comfortable wearing multiple…